Michelle N Davey
Taunton,MA
Summary
Meticulous Dispatch Supervisor with 15+ year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
22
22
years of professional experience
Work History
Local Dispatch Manager
Humboldt Storage And Moving
04.2012 - Current
- Monitored crew progress and maintained communication with customer service agents
- Created schedules for trucks according to customer needs and route efficiency at 30-40 daily moves in peak season
- Reported to upper management operational activities and updated current records.
- Acted decisively in resolving customer complaints and grievances in real time
- Evaluated current operational processes to help develop, implement and improve practices.
- Tracked and monitored vehicle performance and maintenance.
Affiliate Manager /Dispatcher
Executive Transportation Services
09.2009 - 04.2012
- Developed and maintained relationships with nationwide network of affiliates
- dispatched 40+ vehicles in real time nightly
- planned special occasion event vehicle service use for 100+ events annually (business roadshows, golf tournaments, weddings etc)
- communicated with affiliates and direct customers to resolve issues immediately and save service/account
Life Skills Instructor
St. Francis House
04.2001 - 06.2004
- Met students/ guests where they were at, developed plans together to help navigate whatever barriers they were facing to "moving ahead"
- Offered training through curriculum for job readiness
- Coached/ mentored guests through time of major life changing circumstances.
- Facilitated 14 week classes designed to aid adults transitioning back to the workforce to prepare for the challenges they may face
- Prepared students for interviews clothing , ID's and resumes but also practice for interviews and work to build an understanding of the value they could bring to a position
- Post graduation alumnae follow up in all areas- housing, court, recovery supportive service connections
Education
Human Services
University of Massachusetts - Boston
Boston, MAMotivational Interviewing - Train The Trainer
University of New Mexico
Albuquerque, NMAssociate of Science - Surgical Technology
Quincy College
Quincy, MASkills
- Status Updates
- Field Call Management
- Problem Assessment
- Team Leadership
- Creative Solutions
- Adaptable to Changing Conditions
- Operational Efficiency
- Social Perceptiveness
- Maintain Safety
- Active Listening and Communication
Timeline
Local Dispatch Manager
Humboldt Storage And Moving
04.2012 - Current
Affiliate Manager /Dispatcher
Executive Transportation Services
09.2009 - 04.2012
Life Skills Instructor
St. Francis House
04.2001 - 06.2004
Human Services
University of Massachusetts - Boston
Motivational Interviewing - Train The Trainer
University of New Mexico
Associate of Science - Surgical Technology
Quincy College