Michelle Davidson

• Project management/tracking with Health IT Department for new EMRs, EDRs Dental imaging software and sensor software
• Coordinate software setup for staff
• Assist with Health IT policy and procedure writing
• Analyze system compatibility with multiple clinical applications
• Manage staff EMR/EDR Accounts, EDI Accounts
• Set up staff training and documentation/follow up
• Create workflows, custom cheat sheets and training videos
• Manage custom builds and set up in EMR and EDR applications
• Manage EMR/EDR help tickets and resolve issues
• Report creation on clinical metrics for facility
• Promote data validity and security of patient data
• Implement new technologies for improved care in indian country
• Newsletter writing for clinic and community
• Quality Improvement Coordinator ( 1 year)

Family Practice Certified Medical Assistant, Flow Staff-10/2008-2018

Create team schedule for the day

• Complete patient outreach to improve HEDIS score
• Complete high priority patient call backs for labs, patient instruction and treatment plans per provider orders and all high priority folders
• Assist with coordination and team coverage
• Distribute mail
• Count drug inventory daily and invoice in new orders
• Order high priority vaccines when low
• Lead Medical Assistant preceptor for new staff hires and new graduate students from Medical Assistant programs, which include patient flow, assisting providers with running their practice, acclimating them to the Group Health culture and assisting them to navigate through EPIC database and use all computer programs after they have been to designated classes through their training period
• Patient flow and Vital signs which included: Bladder scans, Suture and staple removal, Simple dressing changes, Ear lavage, Anticipate needs prior to them seeing the patient

Intake of patient history

• Discharge instructions and recommendations from provider conveyed to patient
• Prep patient for procedures, which include going over the procedure, obtaining signature on consent forms
• Sterile set up and assist for procedures which include: Polyp removal, Cystectomy, Endometrial biopsy, IUD insertion /removal, mole removal and toenail removal
• Observation and assessment of patient pre-and post minor operating room procedures
• Infection control
• Injections
• Snellen chart exam, hearing assessment, diabetic foot exams
• Basic phone triage, test result call back, medication refills by phone and by electronic medical record
• Assist in completion of referrals to outside specialist and in house specialist
• Chart prep
• Faxing of orders, telephone management
• Stocking rooms
• Outreach to patients by phone, secure messaging or letter regarding health maintenance that is due, i.e. Eye exam, vaccinations, physical exam, chronic condition review
• Data entry
• Daily use of the following computer programs: EPIC(electronic medical record), Word, Excel, Microsoft Outlook, Child Profile Database, intra and internet

Vaccine Management Assistant-1/2010-2013

• Assist in managing and monitoring of vaccine ordering for the facility
• Assist in inventory monitoring
• §Assist in creating monthly accountability report and documentation including a detailed inventory report of doses administered, doses lost, doses wasted, doses given in error and doses expired each month of several different lot numbers of several different vaccines
• Assist in refrigerator management of temperature logs for vaccines viability through facility
• Assist our team with new vaccine information, education and changes in vaccine processes, forms and laws from the state
• Assist in faxing all required information to Washington Department of Health
• In charge of creation of Excel spreadsheet with all nursing staff errors to be distributed to managers for staff correction which is created and organized by staff member, error and correction that is needed
• Assist team members with navigation through Child Profile state vaccine database

Flexible Sigmoidoscopy Certified Medical Assistant-10/2008-2013

• In charge of Flexible Sigmoidoscopy education outreach and procedure prep instructions to patients for their upcoming procedure
• In charge of training new staff for Flexible Sigmoidoscopy procedures, which include educating them on equipment, troubleshooting difficult procedures, equipment failure, anatomy of the colon, teaching them how to assist a provider with biopsies of the colon, set up break and break down of equipment, teaching proper procedure documentation, proper personal protective protocol, consenting patient prior to beginning of procedure
• Assist eight different providers at any given time with Flexible Sigmoidoscopy procedure
• Assist providers in biopsies of the colon
• Consenting patient prior to procedure
• Infection control
• Point person for Flexible Sigmoidoscopy and colon cancer screening questions for three family practice teams
• Schedule review and management

Practice Management Assistant, Certified Medical Assistant, Planned Care Outreach Model 3/2006-3/2008

• Main preceptor for Planned Care Outreach Model to other Group Health Facilities
• Conduct electronic chart reviews daily
• Contact patients by phone, e-mail or letter to review their diabetes which included reviewing blood glucose readings, medications last eye exam dates, exercise and diet habits and Chronic Condition education status
• Input data into electronic medical record for physician to review
• Assist in implementation of plan of care as directed by physician
• Communicate plan of care to patients via phone, letter or e-mail, in person
• Develop electronic tickler file system to patient reminders
• Assure appropriate documentation in electronic medical record
• Responsible for providing outreach to patients for diabetes
• Assist patients with coordination of care for labs, educational classes, medications and appointments, referrals to diabetic educators
• Transitioned back to patient flow once program was closed