Michelle Davis

• Improved shipping efficiency by streamlining packing and labeling processes.
• Reduced shipping errors by implementing thorough quality control system for outgoing orders.
• Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
• Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
• Enhanced overall productivity by maintaining well-organized and efficient work area.
• Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
• Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
• Continuously updated knowledge of industry trends and best practices, applying them to daily operations when applicable.
• Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
• Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
• Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Communicated with vendors and suppliers to verify timely delivery of goods.
• Handled day-to-day shipping and receiving overseeing more than 100k packages per day.

My duties as a flow desk operator consist of insuring the autos and manual inducts are operational and fully staffed as well as Collaborating with RME regarding jams and cross belt issues in a timely manner. Partnering with the AM's to learn new processes to better streamline the work across the ship dock. I also followed closely on all lanes and notified PA's and AM's about Blue lights as well as FPY.I was responsible for reporting all CNS(closed not staged ) containers to prevent lost containers that report was sent out every 20 minutes

• Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
• Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
• Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
• Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.

• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.