Michelle Davis
Greensboro,North Carolina
Summary
Passionate, motivated and hard working with a track record of enhancing customer satisfaction and boosting revenue at Greensboro National Golf Club. Expert in staff training, event coordination, and fostering team collaboration. Achieved significant improvements in service quality and operational efficiency, demonstrating exceptional bartending/management and interpersonal skills. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Bar Manager
Greensboro National Golf Club
06.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Led training sessions for new staff, improving service quality and team cohesion.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Cashier
Gunter Citgo
02.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Head Server
Kabuto
05.2018 - 10.2020
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Lead Server
UpTown Charlies
04.2015 - 03.2018
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Performed serving, cleaning and stocking duties in their food truck.
Education
High School Diploma -
Brittain Academy
High Point, NC10.2002
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Staff Scheduling
- Health codes compliance
- Outgoing Personality
- Wine and liquor knowledge
- Event Coordination
- Restaurant Management
- Customer Service
- Money Handling
- Reliable and Responsible
- Collaboration and Teamwork
- Currently in the Process of Being a Certified Mixologist
Timeline
Bar Manager
Greensboro National Golf Club
06.2021 - Current
Cashier
Gunter Citgo
02.2020 - 08.2021
Head Server
Kabuto
05.2018 - 10.2020
Lead Server
UpTown Charlies
04.2015 - 03.2018
High School Diploma -
Brittain Academy
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