Michelle Davis
Metropolis,Illinois
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
17
17
years of professional experience
Work History
Key Holder/ Csm
Rural King
Paducah, KY
09.2023 - Current
- Lead the cashiers in the absence of the FEL.
- Counting the drawers and safe.
- Running register and mobile.
- Giving change.
- Stocking
- Answering phones.
- Making sure everyone gets breaks.
- Maintaining high customer service.
- Signing customers up for loyalty, credit cards, and warranties.
- Making sure online orders are complete and ready for pick up.
- Problem fixing on registers and pax machines
General Manager
Quiznos Subs
Metropolis, Illinois
02.2008 - 07.2023
- Hired and trained the staff.
- Inventory, ordering, and communication with the vendors.
- All scheduling.
- Daily, weekly, and monthly paperwork.
- Maintained a high customer service standard.
- Took care of customer complaints.
- Worked on the line making sandwiches, cutting meat, and prepping vegetables.
- Maintained a high standard of cleanliness.
- Carried a food sanitation license.
Education
High School Diploma -
Massac County High School
Metropolis, IL05-1994
Skills
- Staff Oversight
- Customer Service Management
- Cash Handling
- Scheduling Coordination
- Daily Reporting
- Team training and development
- Store operations oversight
- Workplace Safety
- Product ordering
- Front end operations
- Bank Deposits
- Safety enforcement
- Inventory Monitoring
Timeline
Key Holder/ Csm
Rural King
09.2023 - Current
General Manager
Quiznos Subs
02.2008 - 07.2023
High School Diploma -
Massac County High School
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