Michelle Davis
Woodbridge,Va
Summary
Highly motivated and detail-oriented Healthcare professional offering over 10 years of experience in management and customer service, and more than eight years of leadership experience. Proactive and highly organized individual with exemplary interpersonal and team building skills, and effective working relationships with senior management. Highly capable of handling multiple tasks in fast-paced environments. Healthcare professional with proven track record in patient access management. Known for enhancing patient satisfaction through efficient registration and problem-solving. Reliable team collaborator, adaptable to changing environments, with expertise in patient data management and communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Associate 2
Inova
02.2022 - Current
- Communicates scheduling changes to patients, staff, physicians, and patient representatives promptly and professionally
- Explains insurance benefits and patient liabilities using appropriate communication methods and styles
- Recognizes when a problem needs to be escalated for resolution and involves others in the problem-solving process when additional input is required
- Accesses the necessary systems and services to verify insurance coverage or other means of payment
- Schedule patients with in guidelines of each department
- Processed payments electronically and processed cash payments
Patient Service Representative
Patient First
05.2019 - 02.2022
- Check patients demographic information/update
- Morning paperwork/faxes/emails
- Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender
- Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness
- Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed
- Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage
- Referring billing questions to the appropriate parties as needed
- Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system
- Discharging the patient and completing his or her visit by processing incurred charges
- Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS)
- Receiving, sending, and distributing correspondence as directed
- Filing and scanning medical documents and office forms as directed
- Completing assigned checklists and Policy Manager tasks within the assigned shift
- Demonstrating an efficient understanding of the electronic medical record system
- Verifying daily reports are run at the end of the day
- Attending staff meetings as scheduled by the PSC or DMS
Front Office Coordinator
Pivot Physical Therapy
07.2018 - 03.2019
- Called insurance to verify Coordination of Benefits
- Called insurance to receive authorization
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Maintained a warm, friendly and welcoming relationship with all patients, Pivot staff, all medical and non medical professionals, vendors and visitors
- Provided clear understanding of front office operations and performed these operations as presented in the FOC manual, Scheduling/Billing/EMR manual
- Attempted to maintain care when scheduling patient appointments
- Efficiently and accurately used any technology in the office, and any software required to complete my job as required by management
- Routinely completed all of HIPAA Privacy and Security training as required
- Answers all inbound calls within the third ring using Pivot’s greeting; transferred and took messages as needed
- Scheduled appointments and properly documented accounts as needed
- Understood the importance of productivity in regards to scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments in the current week as well as the duration of the prescription
- Accurately entered patient demographics, insurance and case information
- Accurately entered charges as needed, review charges / encounters, and completed coding edits checks
- Collected all monies that were due prior to each visit including, but not limited to co-payments, deductibles, co-insurance, payments on statements, self pays, attorney checks
- Documented all monies in the system appropriately and provides system receipt
- Scanned all patient documents within 24 hours of receipt; Used the appropriate naming convention of each document and scanned the document to the appropriate case
- Completed daily, weekly and monthly operations and reconciliations and ensured accuracy prior to sending to Front Office Manager
- Audited each visit to ensure there were valid prescription, proper authorization / referral / precertification, and collects monies due each visits
Billing Specialist
Dalewood Urgent and Primary Care
01.2018 - 07.2018
- Payment posting and processing
- Called insurance to verify Coordination of Benefits
- Consistently updated Aging Report and denied claims
- Maintained a relationship with front of the office to work together for better patient relations
- Retrieved or initiated patient medical history while in compliance with HIPPA
- Work hand in hand with pediatric doctors to ensure families knowledge of our practice
- Contacted patients to verify or update insurance information
- Spoke with patients daily to resolve any collection issues or payment plans
- Handled billing for two facilities and worked with the Office Manager to ensure patient information was correct
Receptionist (Temporary Position)
Dr. H. Makipour
11.2018 - 01.2018
- Greeting visitors and patients in a professional friendly manner
- Verified patient demographic and insurance information
- Faxed referrals, prescriptions, medical records, and Doctors documents
- Pulled patient charts and added procedure paperwork
- Facilitated effective communication between patient and Dr
- Confirmed appointments and logged calls into ECW
Patient Service Coordinator
Capital Vision
01.2015 - 01.2017
- Implemented improvements to decrease patient wait times
- Restructured office to improve its organization, and improved accuracy of patients’ charts by changing document layout
- Collaborated with doctor and fellow staff to meet weekly and monthly goals, as well as key daily objectives
- Opened the office each day, and oversaw bank deposits
- Scheduled patients’ appointments; verified their insurance; and completed their billing for appointments
- Contacted insurance companies to obtain pre-authorizations for upcoming appointments, and discuss benefits, copayments and FAQs
- Submitted insurance claims via clearinghouses
- Called patients to confirm their appointments, and answer their billing questions
- Completed daily and weekly updates of employee demographic information
- Spoke with patients to discuss their procedures and HIPAA policy
- Updated expense reports, verified and posted claims, reviewed invoices, and completed data entry
Leasing Coordinator/General Manager
Acceptance Now
01.2010 - 01.2015
- Worked as a traveling manager at various stores to assist with training new employees and new managers on the leasing process
- Trained and oversaw up to 50 employees across the district, assisting 10 of my employees with advancing to management-level positions
- Assured proper contract procedures; adhered to company policies; and resolved customer complaints and issues in a professional, timely manner
- Oversaw over 500 customers accounts, monthly gain and loss reports, and past due accounts, and completed quarterly audits of necessary paperwork
- Managed accounts receivable and accounts payable and wrote off monthly allowed debt
- Surpassed company expectations for monthly and quarterly projections
- Developed an effective process to retain existing clients and acquire new clients
- Created schedules for other offices when the district was short staffed
Administrative Operations Manager
King’s Court Concierge
01.2006 - 01.2010
- Coordinated daily and weekly across staff to ensure client awareness of upcoming events
- Assessed staff performance, and provided coaching and guidance to ensure maximum job efficiency
- Recruited personnel, and delegated duties to staff
- Developed and implemented ways to streamline processes
- Well-versed in understanding and following various departmental procedures and policies
- Ensured effective flow of information throughout the company to help facilitate business operations
- Created team work schedules, and made last-minute changes, as needed
- Monitored inventory of office supplies and training materials while staying within monthly budget constraints
Education
Bachelor of Arts - Business Administration And Management
Strayer University
05.2026
Certification - Medical Billing and Coding
Metropolitan Institute of Health and Technology
01.2017
High School Diploma -
Woodbridge Senior High School
01.2002
Skills
- Microsoft Office
- Excel
- PowerPoint
- Outlook
- Medi-Soft
- Medinotes
- Quickbooks
- Med-pro Clearinghouse
- E-clinicals
- Strong empathy
- HIPAA Compliance
- Patient confidentiality
- Claims Processing
Personal Information
Title: Office Professional
Certification
Medical Billing and Coding
Timeline
Patient Access Associate 2
Inova
02.2022 - Current
Patient Service Representative
Patient First
05.2019 - 02.2022
Receptionist (Temporary Position)
Dr. H. Makipour
11.2018 - 01.2018
Front Office Coordinator
Pivot Physical Therapy
07.2018 - 03.2019
Billing Specialist
Dalewood Urgent and Primary Care
01.2018 - 07.2018
Patient Service Coordinator
Capital Vision
01.2015 - 01.2017
Leasing Coordinator/General Manager
Acceptance Now
01.2010 - 01.2015
Administrative Operations Manager
King’s Court Concierge
01.2006 - 01.2010
Bachelor of Arts - Business Administration And Management
Strayer University
Certification - Medical Billing and Coding
Metropolitan Institute of Health and Technology
High School Diploma -
Woodbridge Senior High School
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