Michelle Davis

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
• Resolved concerns with products or services to help with retention and drive sales.
• Explained charges, fees, terms of sales and service agreements to over 50 customers daily.
• Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
• Formulated focused and individualized resolutions aimed to peacefully settle disputes.
• Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

• Responded to customer requests for products, services, and company information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Increased efficiency and team productivity by promoting operational best practices.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Sought ways to improve processes and services provided.

• Used computerized information system to enter incoming products into inventory system.
• responsible for accurately receiving and inspecting incoming products to ensure that they meet quality standards and are ready to be stored in the warehouse.
• responsible for organizing and storing items in the warehouse in an efficient and effective manner. This may involve using scanners and other technology to locate and store items in the appropriate locations.
• responsible for maintaining a clean and organized warehouse, which may involve cleaning up spills and other messes, disposing of waste and packaging materials, and ensuring that items are stored in the correct locations.
• responsible for assisting with inventory management, including keeping track of stock levels and restocking items as needed.
• responsible for operating equipment such as forklifts or pallet jacks to move and store items in the warehouse.
• responsible for following safety protocols and procedures in the warehouse to prevent accidents and injuries.
• involve organizing and storing items in the warehouse, maintaining a clean and organized work environment, and assisting with inventory management.

• Worked safely around machinery
• Prepared orders for shipment by systematically picking, packing and

labeling merchandise.

• Inspected incoming and outgoing shipments to verify accuracy and

prevent errors.

• Cleaned and maintained warehouse in compliance with OSHA safety

standards.

• Checked packages and merchandise for damage and notified vendors.
• Verified quantity and description of materials received by checking

merchandise against packing list.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Conducted inventory counts by adding each item in stock and documenting in system.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card and check transactions to complete customer purchases.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Set up and prepared cooking supplies and workstations during opening
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination and closing to maximize productivity.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.