Michelle Davis
Morgantown
Summary
At Residence Inn Marriott, I spearheaded initiatives that significantly enhanced team productivity and guest satisfaction. My expertise in chemical handling and exceptional guest relations skills led to successful cross-departmental projects and improved housekeeping standards, ensuring a pristine environment and elevating the guest experience.
Overview
1
1
year of professional experience
Work History
Assistant Housekeeping Manager
Residence Inn Marriott
02.2024 - Current
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
Education
High School Diploma -
Preston High
Kingwood, Wv05-2014
Skills
- Chemical handling
- Guest relations
- Task delegation
- Employee retention
- Supply ordering
- Housekeeping procedures
- Customer service
- Workload prioritization
- Housekeeping
- Training and mentoring
- Staff training and development
- Task assignment
Timeline
Assistant Housekeeping Manager
Residence Inn Marriott
02.2024 - Current
High School Diploma -
Preston High
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