Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Michelle Davis

109 Long Bow Dr

Summary

Dynamic Office Manager at A&D Home Care with a proven track record in customer service and office administration. Enhanced client satisfaction through effective communication and timely follow-ups. Expert in maintaining accurate financial records and managing office inventory, demonstrating strong organizational skills and attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

A&D Home Care
04.2019 - 05.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Intake Specialist

Wellstone Inc
04.2021 - 04.2024
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Education

Healthcare Administration - Health Care Administration

Phillip Junior College
Huntsville, AL
08.2000

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative support
  • Document management
  • Payroll processing
  • Relationship building
  • Mail handling
  • Scheduling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Conflict management
  • Staff hiring
  • Employee training
  • Training and coaching

Certification

Mac1 and 2 s through mental health of Alabama reliance certification through mental health of Alabama.

Additional Information

Experience than bathing, toiletry, food preparation, transportation, lighthouse, cleaning Alzheimer’s, patients dementia, patients, Parkinson’s, patients, wound care, patients catheter care, dressing, light, housekeeping

Timeline

Intake Specialist

Wellstone Inc
04.2021 - 04.2024

Office Manager

A&D Home Care
04.2019 - 05.2025

Healthcare Administration - Health Care Administration

Phillip Junior College

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Michelle Davis