Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Michelle Davis

Indianapolis,IN

Summary

Professional with deep expertise in delivering exceptional customer service and personalized experiences. Adept at anticipating and addressing client needs with strong focus on discretion and confidentiality. Skilled in problem-solving, communication, and adaptability to dynamic environments.

Known for reliability, flexibility, and strong teamwork, consistently achieving outstanding results.

Overview

22
22
years of professional experience

Work History

Executive Concierge

Marriott
05.2025 - Current
  • Assisted guests with any issues or complaints promptly and professionally, resolving concerns to their satisfaction.
  • Managed high-profile clients'' requests, ensuring confidentiality and discretion at all times.
  • Delivered exceptional customer service, resulting in numerous positive reviews and repeat clientele.
  • Cultivated a positive work environment among concierge team members, promoting teamwork and camaraderie for increased morale and job satisfaction.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Store Owner

Elite Repeats Boutique
01.2018 - 09.2023
  • Assisted with purchasing decisions based on customer demand and current market conditions.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained records of sales, profits and losses within the store.
  • Developed store policies and procedures to ensure customer satisfaction.
  • Identified opportunities for improvement within existing processes.
  • Hosted special events to boost brand awareness and increase community engagement.

Residential Real Estate Broker

F.C. Tucker Company
09.2003 - 07.2015
  • Communicated with builders and engineers about how to sell new houses.
  • Managed or operated real estate offices, handling associated business details.
  • Researched zoning ordinances and building codes to advise clients on potential investments.
  • Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
  • Created detailed property listings, including photos, descriptions, and pricing information.
  • Managed real estate transactions from initiation to closing.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.

Education

High School Diploma -

Mount Vernon High School
05-1991

Skills

  • Hospitality industry experience
  • Effective multitasking
  • Guest relations
  • Adaptive decision making
  • Exceptional communication
  • Customer service expertise
  • Superior organization
  • Concierge services
  • Reliable follow-through
  • Strong interpersonal skills
  • Hospitality

Affiliations

  • Volunteer Service with Veterans
  • Foster Care Program Volunteer

References

References available upon request.

Timeline

Executive Concierge

Marriott
05.2025 - Current

Store Owner

Elite Repeats Boutique
01.2018 - 09.2023

Residential Real Estate Broker

F.C. Tucker Company
09.2003 - 07.2015

High School Diploma -

Mount Vernon High School

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