Michelle Dawson
Rockford,IL
Summary
Personable Office Administrator with 10 + years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Goal-oriented Customer Accounts Coordinator, takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Competent Accounts Receivable Specialist bringing 10 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service/Office Administrator
Serola Biomechanics
04.2024 - 07.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Account Coordinator
Handy Art, Inc.
01.2016 - 12.2023
- Customer Account Coordinator for 7 years
- My daily duties include order entry, invoicing, accounts receivable, accounts payable and communication with customers concerning order status, editing orders, general pricing or quotes and any questions they may have regarding products and availability
- I am also responsible for gathering all new customer information and setting up a new account in the system
- I am all customers main point of contact and reach out to the appropriate department for any assistance they may need for quotes or non order related questions
- I also help with inventory adjustments in the system, scheduling shipments as needed, and following up with customers concerning late payments as needed
- I work directly with the COO, office manager, plant manager and the supply chain analyst to ensure positive flow.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Served as a liaison between customers and internal teams, facilitating seamless communication throughout project lifecycles.
Education
3 years College in General Studies of Science -
Rock Valley College
Skills
- Account Management
- Time Management
- Database entry
- File Organization
- Customer Engagement
- Document Management
- Telephone reception
- Customer Relationship Management (CRM)
- Calendar Management
- Spreadsheet development
- Billing oversight
- Public Relations
- Logistics
- Sales Support
- Pricing
- Order Entry
- Data Entry
- Administrative Experience
- Accounts Payable
- Accounts Receivable
- Google Analytics
- Adobe Illustrator
- Microsoft Outlook
- Office Administration
Timeline
Customer Service/Office Administrator
Serola Biomechanics
04.2024 - 07.2024
Customer Account Coordinator
Handy Art, Inc.
01.2016 - 12.2023
3 years College in General Studies of Science -
Rock Valley College