Michelle Dean
St. Petersburg,FL
Summary
To obtain a position that uses my skills and capabilities to the best of my abilities and helps those who may benefit from them in the fullest capacity.
Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.
Overview
29
29
years of professional experience
Work History
Quality Assurance Reviewer
Qlarant
10.2017 - Current
- Conducted detailed evaluation of provider performance and the presence of person-centered supports using applicable tools and guidelines
- Initiated contact with service providers to establish interview and review schedules and discussed associated protocols, expectations, and responsibilities
- Conducted interviews with individuals with an intellectual or developmental disability, providers of services and/or direct service staff
- Observed the service environment and follow professional protocols to gather pertinent information and makes decisions for the evaluation process
- Reviewed required documentation to evaluate supports and services and gather pertinent information regarding the quality of the person centered service delivery system
- Generated recommendations for quality improvement
- Administered and made determinations based upon the information gathered from the Person Centered Review (PCR), Provider Discovery Review (PDR) and other applicable tools in a manner that meets established proficiency standards
- Serve as an expert in identifying both problems and solutions to ensure quality assurance activities appropriately address the needs of individuals with I/DDs
- Recognized each personal situation may be different and use analytical skills to customize the approach as needed
- Complete National Core Indicator Surveys
Subject Matter Expert
Qlarant
06.2024 - 11.2024
- Worked with California's Department of Developmental Services to develop required training modules for Independent Facilitators throughout the state
- Researched the program requirements
- Collaborated with the state department personnel and a workgroup from California
- Discussed feedback and incorporated suggestions into modules
- Worked with the module developers to ensure a cohesive final project
Director of Medicaid Waiver
Honor Health Care Management
04.2016 - 10.2017
- Manage caseload of assigned clients (read notes and confirm schedules, verify schedules for upcoming week, manage needed documentation
- Lead QA program by managing Generations reporting to ensure case manager accountability
- Pull weekly samples from caseloads to ensure work quality, manage QA visits and develop additional QA tasks/procedures and policies
- Attend meetings with consumers, staff training/counseling meetings, APD / AHCA meetings, etc
- Participate in staffing meetings and assist with staffing
- Develop policies and procedures regarding Med-Waiver program according to any handbook revisions
- Work with APD and WSCs on funding issues to include but not limited to: service authorizations, IFS requests, justification requests, etc
- Assist with development of new Med-Waiver clients (Agencies)
- Assist with training and development of office staff and direct care providers
Quality Assurance Reviewer
Delmarva Foundation
10.2010 - 04.2016
- Conducted detailed evaluation of provider performance and the presence of person-centered supports using applicable tools and guidelines
- Initiated contact with service providers to establish interview and review schedules and discussed associated protocols, expectations, and responsibilities
- Conducted interviews with individuals with an intellectual or developmental disability, providers of services and/or direct service staff
- Observed the service environment and follow professional protocols to gather pertinent information and makes decisions for the evaluation process
- Reviewed required documentation to evaluate supports and services and gather pertinent information regarding the quality of the person centered service delivery system
- Generated recommendations for quality improvement
- Administered and made determinations based upon the information gathered from the Person Centered Review (PCR), Provider Discovery Review (PDR) and other applicable tools in a manner that meets established proficiency standards
- Serve as an expert in identifying both problems and solutions to ensure quality assurance activities appropriately address the needs of individuals with I/DDs
- Recognized each personal situation may be different and use analytical skills to customize the approach as needed
- Established and maintained a positive and respectful approach with individuals/providers/support coordinators throughout the review process
- Used professional judgment and discretion to determine when a report of abuse is warranted or a referral to a medical peer review nurse was necessary to maintain the health and safety of individual receiving services through the Medicaid Waiver program being interviewed
- Took immediate action in the case of abuse, by reporting directly to the Abuse Registry following all the requirements of a mandated reporter
- Input data into electronic forms, summarize findings, generate discoveries for quality improvement and completed a written report for submission to the provider/support coordinator/State of Florida in accordance with pre-established periods
- Worked closely with the Agency for Persons with Disabilities (APD) to provide information to facilitate APD follow-up and technical assistance
- Provided APD with information at quarterly meetings concerning provider performance, data trends, and opportunities for quality improvement initiatives
- Participated actively and effectively in Associate development activities such as conference calls, professional meetings, and annual training activities
Support Coordination Supervisor
Community Support Network, Inc
01.2004 - 10.2010
- Responsibilities include supervision of 18 Support coordinators, training and advising, ensuring all paperwork is turned in on time and is correct, assisting them to advocate for people with disabilities and completing all state required paperwork
- I currently have a caseload of 20 individuals with disabilities
- I write Individual Support Plans, communicate with all providers in their teams and ensure they are reaching their dreams
- Office responsibilities include utilizing Florida's Allocation, Budget and Control, computer system to enter costs of services, and to update consumer information
Consultant
Program Design, Inc
02.2001 - 10.2010
- Responsibilities include working with other Program Design consultants to complete training in Tennessee on Communication, assisted in development of materials for the state of Florida to train Supported Living Coaches, assisting in development of training materials for the state of Montana to train teams to begin person centered planning as well as consulted in Montana
- Assisted in development of materials used for the Personal Centered Planning and Implementation for the State of Florida
- Provided training to Waiver Support Coordinators on how to use the new tool
Waiver Support Coordinator
Community Support Network, Inc
03.1998 - 12.2003
- Responsibilities include case management for 36 individuals with developmental disabilities, writing Individual support plans with these individuals, working with co-workers and providers in other fields of experience, logging case notes and monthly visits with individuals, assisting with informed decisions to ensure each person is reaching his or her goals
Community Support Team Leader
Sertoma Center, Inc
01.1998 - 03.1998
- Responsibilities included case management for 30 individuals with disabilities, writing Individual Support Plans, implementing Outcomes / Actions, working with Independent Support Coordinators, behavior management, and being on call for residential staff
Employee Training Specialist
Sertoma Center, Inc
10.1996 - 12.1997
- Supervised sheltered workshop consisting of 10 staff members and 70 + individuals with developmental disabilities, (some dually diagnosed with mental illness)
- Responsibilities included contact with businesses on production, shipping and receiving, quality control, and staff performance evaluations, assisting with consumer payroll, working inter-departmentally throughout the center, and training new employees
Direct Care Staff
Sertoma Center, Inc
07.1996 - 10.1996
- Responsibilities included supervision of approximately 16 individuals with developmental disabilities, some dually diagnosed, in my immediate area, vocational training, implemented actions toward individual goals, and creatively leading down time activities, when no work was available
Education
MS - Management and Leadership
Western Governors University
Millcreek, UT08.2025
Bachelors of Science -
Johnson University
Knoxville, TN05.1996
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Time management
- Teamwork and collaboration
Languages
American Sign Language
Limited Working
Timeline
Subject Matter Expert
Qlarant
06.2024 - 11.2024
Quality Assurance Reviewer
Qlarant
10.2017 - Current
Director of Medicaid Waiver
Honor Health Care Management
04.2016 - 10.2017
Quality Assurance Reviewer
Delmarva Foundation
10.2010 - 04.2016
Support Coordination Supervisor
Community Support Network, Inc
01.2004 - 10.2010
Consultant
Program Design, Inc
02.2001 - 10.2010
Waiver Support Coordinator
Community Support Network, Inc
03.1998 - 12.2003
Community Support Team Leader
Sertoma Center, Inc
01.1998 - 03.1998
Employee Training Specialist
Sertoma Center, Inc
10.1996 - 12.1997
Direct Care Staff
Sertoma Center, Inc
07.1996 - 10.1996
Bachelors of Science -
Johnson University
MS - Management and Leadership
Western Governors University
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