Hi, I’m
Michelle De Anda
Perris,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
years of professional experience
Work History
Polar Service CentersBloomington, CA
Service Manager
09.2019 - Current
Job overview
- Discuss service needs with customers and offer available solutions.
- Monitor team performance daily by reviewing labor variance hours report. Plan service work as needed and assign tasks to technicians
- Maintained effective customer service by responding to service requests quickly to increase overall sales
- Update customers on job completions or problems found
- Submit quotes to customers for approval.
- Purchase job materials and maintain inventory levels
- Invoice 100 work orders per month. Close within 48 hours of job completion while managing revenues
- Create and manage work in progress reports to increase revenues
- Managed efficient teams of up to 25 employees.
- New Hire orientation to include all safety training
- Complete performance reviews
- Payroll daily and weekly using Karmak and ADP
- General affairs. Plan all appreciation and holiday events
- Safety Director for our branch. Conducted monthly training and adhered to company and OSHA requirements.
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
Technical America Inc.
Spare Parts Supervisor
08.2018 - 09.2019
Job overview
- Respond to customer requests via telephone and email and effectively answered questions and inquiries.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Increased sales numbers with proactive account servicing and diligent relationship-building. Grew spare parts sales department by 15%
- Boosted revenue by expediting and shipping sales orders
- Streamlined spare parts sales procedures to track company overhead and profit margins.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Negotiated with suppliers, vendors, and other representatives.
- Monitored shipments to ensure goods were delivered on time and in good condition.
- Coordinated all shipping requests for expedited delivery and issued RMAs / backorder status as needed.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
Kobelco Compressors America Inc.
Sales Coordinator Supervisor - Aftermarket Sales
07.2011 - 08.2018
Job overview
- Trained over 5 new sales employees on after marker and supply chain processes and closely monitored work to optimize productivity.
- Process RFQ's, enter sales orders and purchase orders in ERP system Epicor (Vantage 8.0)
- Provide weekly and monthly sales reports
- Export Compliance: Prepare export shipping documents for overseas shipments e.g. certificate of origin, export declaration, commercial invoice, letter of instruction.
- Process advanced payment invoices Process RMA's (Return Material Authorizations) - Damaged / Over shipped parts.
- Negotiate price list with select suppliers
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Developed new procedures for department and sales growth
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
Kobelco Compressors America Inc.
Purchasing Supervisor
02.2008 - 07.2011
Job overview
- Sourced vendors, built relationships and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Progressed through various purchasing, warehousing and leadership roles.
- Worked with clients to resolve claim issues quickly and efficiently.
- Oversaw budget and purchasing needs for the company. Tracked project budget monthly
- Performed periodic vendor audits.
Education
UCR Extension Center, Riverside, CA
Purchasing, Logistics, and Supply Chain Management Certification.
04.2011
Nueva Vista High School, Riverside, CA
High School Diploma
2003
Skills
- Proficient in Karmak Fusion, Vantage, Tradogram, Quickbooks
- Competent in Microsoft Office programs
- Data management
- Workflow Management
- Conflict resolution
- Process implementation
- Team leadership
- Strong verbal communication
- Project management
- Self-motivated
- Fluent in English and Spanish
References
Mr. Zaheer Ahmad - Technical America Inc. 951-870-0097
Mr. Sebastiano Tontodonati - Kobelco Compressors America Inc. 832-316-3754
Mr. Jon Golan - Kobelco Compressors America Inc. 951-739-3032
Languages
Fluent in English and Spanish
Timeline
Service Manager
Polar Service Centers
09.2019 - Current
Spare Parts Supervisor
Technical America Inc.
08.2018 - 09.2019
Sales Coordinator Supervisor - Aftermarket Sales
Kobelco Compressors America Inc.
07.2011 - 08.2018
Purchasing Supervisor
Kobelco Compressors America Inc.
02.2008 - 07.2011
UCR Extension Center
Purchasing, Logistics, and Supply Chain Management Certification.
Nueva Vista High School
High School Diploma
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