MICHELLE DE FRANCISCO
San Diego,CA
Summary
As a former graduate passionate about connecting with people, there is a high level of adaptability, energy, and a positive attitude brought to every task. With a strong student mentality, dedication is to maximizing efficiency and fostering growth within organizational settings. Demonstrated ability to excel independently, utilizing robust organizational skills to effectively manage diverse tasks and responsibilities, all while committed to continuous learning and eager to embrace new challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
One World Ventures
11.2023 - Current
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Created daily posts for social media and helped build corporate presence on Facebook, and Instagram.
- Developed visually engaging marketing materials to support product launches and promotions.
- Orchestrated event sponsorship logistics for high-profile venues like Padres stadium and Del Mar Racetrack, ensuring seamless execution and maximizing brand visibility and client engagement.
- Organized staff events to enhance team unity and boost morale in the workplace through engaging team-building activities.
- Leveraged strong organizational skills to meticulously schedule and facilitate calls, Zoom meetings, and team gatherings, enhancing communication flow and team collaboration.
- Conducted in-depth research on industry trends, competitor activities, and customer preferences.
- Aid in the development and implementation of email marketing campaigns, optimizing key performance metrics for heightened engagement and conversion rates.
- Maintain meticulous budget oversight and conduct thorough expense reconciliation to uphold financial accuracy standards.
- Managed Google calendars, scheduling meetings and appointments and coordinating travel arrangements.
Financial Accounting Specialist
One World Ventures
06.2020 - 11.2023
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained confidentiality of sensitive financial information through proper storage and secure disposal methods.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reviewed documentation and identified financial discrepancies where applicable.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Resolved accounting discrepancies through thorough analysis and investigation, maintaining the integrity of financial records.
- Maintained accounting records utilizing in-house and client systems.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Following up with clients on delinquent accounts and past due invoices to reduce AR total balance.
- Conduct weekly meetings with a sales team of 10 members to facilitate communication and review individual account details for accuracy.
- Ensured timely delivery of all financial reports to the credit manager, maintaining accuracy and completeness for informed decision-making.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Financial Accounting Clerk
Perry Ford Of Poway
08.2017 - 11.2019
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Managed and responded to correspondence and inquiries from customers and vendors through phone and email.
Office Administrator & Financial Coordinator
Infiniti of Valencia
03.2012 - 08.2017
- Orchestrated day-to-day office operations, including scheduling appointments, coordinating meetings with clients and team members, and managing inventory of essential supplies.
- Took charge of financial management tasks, overseeing accounts payable and receivable processes, efficiently processing invoices, and diligently tracking expenses.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Education
Bachelor of Arts -
California State University San Marcos
Associate of Arts -
San Diego Mesa College
San Diego, CASkills
- Account Management
- Project Management
- Clear Communication Skills
- Client Relationship Building
- Proactive Self Strategy
- Detail Oriented
- Ability to Foster Positive Environment
- Event Planning and Logistics
- Sales and Marketing Experience
- Public Speaking
- Problem-Solving
- Budget Coordinator
- Cross-Functional Collaboration
- Market Research
- Contract Negotiation
- Adaptability and Flexibility
- Leadership Growth Oriented
- Teamwork and Collaboration
- Customer Retention
Certification
- Collaborative Institutional Training Initiative (CITI Program) in Human Subjects Research for Social Behavioral Sciences 02/2024 - 02/2027
Timeline
Marketing Coordinator
One World Ventures
11.2023 - Current
Financial Accounting Specialist
One World Ventures
06.2020 - 11.2023
Financial Accounting Clerk
Perry Ford Of Poway
08.2017 - 11.2019
Office Administrator & Financial Coordinator
Infiniti of Valencia
03.2012 - 08.2017
Bachelor of Arts -
California State University San Marcos
Associate of Arts -
San Diego Mesa College
- Collaborative Institutional Training Initiative (CITI Program) in Human Subjects Research for Social Behavioral Sciences 02/2024 - 02/2027
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