Hi, I’m
Michelle DeJesus
Douglasville,GA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
17
years of professional experience
Work History
Regal Cinemas
Team Lead
01.2022 - 06.2023
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Thrive Skilled Pediatrics
Medical Billing and Insurance Specialist
09.2019 - 12.2020
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained confidentiality of patient finances, records, and health statuses.
- Researched and resolved routine and complex issues.
- Utilized [Software] to document and track customer account details.
- Responded to customer calls swiftly to resolve issues and answer questions.
JCL Solutions, LLC
Executive Assistant to the Chief Executive Officer
02.2016 - 10.2019
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Car Spa
Customer Service Manager
04.2006 - 08.2016
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Developed and offered unique discount options to drive interest in new product lines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
United Education Institute3563 Philips Hwy, Jacksonville, FL 32207
Diploma/Certificate of Completion from Medical Billing & Insurance Coding
05.2011
University Overview
- Awarded: Student Mentor, Honor Roll, Deans List
- 4.0 GPA
Skills
- Production Monitoring
- Schedule Management
- Regulatory Compliance
- Coaching and mentoring
- Problem solving
- Creative thinking
- Adaptability
- Critical thinking
- Team building
- Effective communication
- Customer focus
- Cash Handling
- Microsoft Internet Explorer
- 10-Key
Languages
Spanish
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead
Regal Cinemas
01.2022 - 06.2023
Medical Billing and Insurance Specialist
Thrive Skilled Pediatrics
09.2019 - 12.2020
Executive Assistant to the Chief Executive Officer
JCL Solutions, LLC
02.2016 - 10.2019
Customer Service Manager
Car Spa
04.2006 - 08.2016
United Education Institute
Diploma/Certificate of Completion from Medical Billing & Insurance Coding
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