Michelle De Jesus Santos
Orlando,FL
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Extra Space Storage
2023.04 - Current
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Product Specialist
2020 Companies
2023.08 - 2024.01
- Assisted with demonstrations for Samsung to showcase functionality.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Continually expanded knowledge of Samsung product line.
- Researched product's technical specifications and accurately communicated information.
Campus Brand Ambassador
College Marketing Group
2020.02 - 2023.10
- Increased brand awareness through event marketing, demonstrations and brand promotion.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers
- Attracted potential customers with engaging and informative product presentations at campus events.
Event Staff
Jobble
2019.02 - 2023.07
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Oversaw event operations to keep running smoothly.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Assistant Manager
Wetzels Pretzels
2017.12 - 2019.07
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Arts - Microbiology
Seminole State College of Florida
Sanford, FL 2020.01 - 2024.04
Certification - Certified Nursing Assistant- CNA
Florida Career College
Orlando, FL 2019.01 - 2019.09
Skills
Product demonstration
Effective communicator
Multitasking and Organization
Technical understanding
Customer Service
Product and service knowledge
Languages
Spanish
Native or Bilingual
Timeline
Product Specialist
2020 Companies
2023.08 - 2024.01
Store Manager
Extra Space Storage
2023.04 - Current
Campus Brand Ambassador
College Marketing Group
2020.02 - 2023.10
Associate of Arts - Microbiology
Seminole State College of Florida
2020.01 - 2024.04
Event Staff
Jobble
2019.02 - 2023.07
Certification - Certified Nursing Assistant- CNA
Florida Career College
2019.01 - 2019.09
Assistant Manager
Wetzels Pretzels
2017.12 - 2019.07
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