Summary
Overview
Work History
Education
Skills
Cover Letter
References
Timeline
Generic

Michelle Dela Cruz

Alexandria,VA

Summary

To make use of my interpersonal skills to achieve goals of the company that focuses on customer satisfaction and customer experience. I am looking for a position as a Customer Assistance Representative to utilize prior experiences with ensuring all the customers are happy while juggling numerous other responsibilities.

Overview

8
8
years of professional experience

Work History

Floor Supervisor

Cranes
Washington, DC
06.2023 - Current
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Resolved customer complaints in a timely and professional manner.
  • Provided excellent customer service by responding promptly to inquiries from customers or team members.
  • Maintained a clean, organized, and safe work environment at all times.
  • Performed daily opening and closing procedures according to established guidelines.
  • Managed cash register operations including deposits, withdrawals, transfers.

Server/ Bartender

Alexandrian Restaurant Partners
Alexandria, VA
01.2020 - 05.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Server

Society Fair
Alexandria, VA
03.2019 - 12.2019

Front Office

Alexandrian Hotel
Alexandria, VA
01.2018 - 02.2019
  • Greeted and welcomed customers to the office.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Responded promptly to customer emails and online queries.

Customer Service Representative

Priceline
Philippines, Philippines
06.2018 - 11.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Front Desk Agent

Hilton
Virginia Beach, VA
04.2016 - 07.2016
  • Answered phones, responded to inquiries, and took messages.
  • Greeted customers in a professional and friendly manner.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Provided information about hotel amenities, services, and local attractions.

Education

Bachelor Of Tourism Management - Management

University of The Assumption
04-2017

Skills

  • Good Communication Skills
  • Time Management
  • Ability to Work Under Pressure
  • Team Work
  • Computer Skill
  • Team Leadership
  • POS systems operations
  • Customer Relations

Cover Letter

Dear Hiring Manager, I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely, Michelle Dela Cruz

References

Available upon request.

Timeline

Floor Supervisor

Cranes
06.2023 - Current

Server/ Bartender

Alexandrian Restaurant Partners
01.2020 - 05.2023

Server

Society Fair
03.2019 - 12.2019

Customer Service Representative

Priceline
06.2018 - 11.2018

Front Office

Alexandrian Hotel
01.2018 - 02.2019

Front Desk Agent

Hilton
04.2016 - 07.2016

Bachelor Of Tourism Management - Management

University of The Assumption

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Michelle Dela Cruz