Michelle Delacruz
Summary
Strong background in customer service and minor in medical receptionist. Well versed in taking donor vitals, blood collection, data input, donor management, staff training, telephone etiquette and appointment scheduling.
Overview
17
17
years of professional experience
Work History
Receptionist / Medical Screener
Biolife Plasma Services
01.2023 - Current
- I assist new and returning donors with scheduling for future appointments and help maneuver through the donation process
- My responsibilities as receptionist stretch from helping new donors set up a new account to start donating, guiding through our website for donors to self-educate themselves the intricacies of donating plasma and contacting I.T to account issues
- When processing a donor, as a medical screener, I input the donor's personal information into our system to create their donor profile and gather a small blood sample to test donor eligibility
Assistant Manager
Southwest Flavor/The Dirty Cookie
11.2022 - 01.2023
- My duties as Assistant manager and packing & shipping, I assisted the manager by delegating duties to the staff when needed, accepted deliveries, was kitchen float when packing & shipping duties were complete, relayed tasks and messages from logistics member and owner to manager and staff when needed, took weekly inventory of shipping and packing supplies and dry goods, organized goods on hand, kept kitchen and work area stocked and clean, kept in contact with our delivery drivers
Prep/Production Cook
Great Basin Food Co-op
05.2022 - 10.2022
- As a prep/production cook at the co-op, I was responsible for preparing and bringing up daily morning items at opening of the store, stocking and rotating cold case items, prep items for case items, maintaining bench and kitchen area, assembling and preparing cold case items
- In Juice bar, I ensure the juice case stays stocked as per par, prepare smoothies and juices, fill out cleanse online orders, clean and maintain juicing equipment
Prep Cook / Pizza Maker
FireTrail Pizza
04.2022 - 05.2022
- My duties as Prep cook and pizza maker was to mix batches of dough daily, prep and stock any ingredients needed, take and complete orders, ensure work stations were kept cleaned and occasionally come up with daily specials
- At the end of the day, I helped break down and clean the kitchen and oven area
- Temporary Internship
Senior Lead
The Growler Guys
10.2021 - 04.2022
- As Senior lead, my responsibilities were; taking weekly inventory, guiding guests through the beer board, maintaining kitchen, bathroom and seating area, keg checks, handling customer complaints, receiving keg and food deliveries, preparing food items, recording end-of-day cash sales and balancing tills
Server / Bartender / Hostess
Slice of Vegas
04.2012 - 07.2021
- Having been one of the original openers of this restaurant, I have had training in all positions aside from being a manager and cook
- As a server/bartender, I had to keep an up-to-date knowledge of all our beer, wine, cocktails and current specials running
- Because of the high-volume we experience; I also assist bussers and runners when needed
- Despite not being professionally trained, I stayed on top of ingredients that come through the kitchen for possible allergies anyone may have
- As a hostess, I took reservations and advised guests of our menu
- At our take-out counter, I received to-go orders and served slices
- I've worked at many banquets as lead server
- Following the BEO provided, I tended to host needs and adjusted to the flow of service and after, I secured payment and broke down and reset for upcoming events
Server
Kaizen Fusion Roll and Sushi
11.2007 - 04.2012
- My duties varied from pre-bussing and resetting the tables
- Serving beverages and navigating guests through the menu
- At the end of service, I noted the end-of-day sales and balanced the till and made sure all server stations were cleaned and stocked for the following day
Education
High School Diploma -
Shadow Ridge H.S
North Las Vegas, NV06-2008
Skills
- Telephone skills
- Data inputting
- Scheduling appointments
- Vital check
- Blood sample collection
- Donor Management
Timeline
Receptionist / Medical Screener
Biolife Plasma Services
01.2023 - Current
Assistant Manager
Southwest Flavor/The Dirty Cookie
11.2022 - 01.2023
Prep/Production Cook
Great Basin Food Co-op
05.2022 - 10.2022
Prep Cook / Pizza Maker
FireTrail Pizza
04.2022 - 05.2022
Senior Lead
The Growler Guys
10.2021 - 04.2022
Server / Bartender / Hostess
Slice of Vegas
04.2012 - 07.2021
Server
Kaizen Fusion Roll and Sushi
11.2007 - 04.2012
High School Diploma -
Shadow Ridge H.S
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