Michelle DeLancey
Elgin,SC
Summary
Dynamic Store Manager with a proven track record at Circle K, excelling in customer service and inventory management. Achieved a 70% sales increase through strategic sales initiatives and effective team building. Skilled in POS system management and fostering strong vendor relationships, ensuring operational excellence and enhanced profitability.
Overview
14
14
years of professional experience
Work History
Store Manager
Circle K
Columbia, SC
07.2023 - 05.2025
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Performed regular price checks to ensure competitive pricing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
Loss Prevention Officer
TJX Companies
Columbia, , SC
03.2022 - 02.2025
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Collaborated with store personnel on the execution of security plans during special events.
- Maintained accurate records of losses due to shoplifting or fraud.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Performed regular security audits to ensure policies are being followed correctly.
- Analyzed video surveillance footage to identify potential criminal activity.
- Implemented effective methods for deterring shoplifters from entering premises.
Front Desk Office Manager
Colony Inn / Holiday Inn
Camden, SC
01.2021 - 12.2022
- Provided support to customers in resolving their queries related to products or services offered by the organization.
- Maintained accurate logs of all incoming calls, messages, visitors and other transactions performed at the front desk.
- Greeted visitors and ensured they are directed to the appropriate personnel.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Managed front desk operations, including answering phones, filing documents and scheduling appointments.
- Coordinated daily office activities, such as ordering supplies, maintaining records and managing mail distribution.
- Processed payments from customers using various payment methods like cash, checks or credit cards.
Store Manager
Dollar General
Elgin, SC
10.2016 - 11.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Boosted sales by 70% by cultivating customer rapport and delivering superior customer service.
Residential House Manager
Devereux
Bridgeton, NJ
06.2011 - 03.2016
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Cross-trained in every store role to maximize operational knowledge.
- Provided gentle assistance in areas of hygiene and feeding to residents at Burlington Group home and was helping at all the others with out managers.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
- Optimized productivity, streamlined program efficiency and boosted profitability.
- Increased customer base and market share by promoting product through diverse channels.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
- Interfaced with residents to address and resolve complaints or grievances.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ05.2020
High School Diploma -
Millville Senior High School
Millville, NJ06.1993
Skills
- Customer service
- Inventory management
- Loss prevention
- POS system management
- Cash handling
- Team building
- Sales strategy
- Visual merchandising
- Verbal and written communication
- Bank and safe deposits
- Hospitality and accommodation
- Personnel development
- Strategic thinker
- Flexible schedule
- Vendor management
- Risk management
Timeline
Store Manager
Circle K
07.2023 - 05.2025
Loss Prevention Officer
TJX Companies
03.2022 - 02.2025
Front Desk Office Manager
Colony Inn / Holiday Inn
01.2021 - 12.2022
Store Manager
Dollar General
10.2016 - 11.2020
Residential House Manager
Devereux
06.2011 - 03.2016
Associate of Arts - Psychology
University of Phoenix
High School Diploma -
Millville Senior High School
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