MICHELLE DELCI

Fleet Summary:

As the Service Administration Manager, I oversee the administrative operations and strategic planning related to Sundt Construction's heavy equipment fleet. My role bridges service coordination, fleet management, and technology integration, ensuring the optimal performance, safety, and lifecycle value of over 700 assets across 28+ states.

Key Responsibilities:

• Lead the administration and execution of preventive maintenance programs for over 700 construction assets, including excavators, bulldozers, cranes, and support vehicles.
• Manage equipment telematics platforms to track utilization, location, idle time, and diagnostics, enabling data-driven decision-making.
• Coordinate machine control systems (GPS and automation technology) for enhanced precision on job sites.
• Liaise with field operations, mechanics, and vendors to ensure timely service, repairs, and parts availability.
• Supervise administrative staff supporting service planning, payroll, and documentation.
• Generate performance reports, cost analyses, and service forecasts for leadership.
• Ensure compliance with safety standards and regulatory requirements for fleet operations.
• Support new technology implementation and fleet process improvements.

The fleet includes more than 700+ active assets, ranging from heavy earthmoving machinery to support and utility vehicles. Major asset categories include:

• Excavators, bulldozers, motor graders, loaders, and backhoes
• Cranes, compactors, and trenchers
• Generators, light towers, and compressors
• On-road and off-road trucks, trailers, and service vehicles

• Participate in process improvement initiatives.
• Design preventive maintenance model work orders for a wide variety of equipment including heavy machinery, generators, and light plants.
• Monitor status of all open work orders; repair and preventative maintenance, ensuring timely completion of assigned tasks.
• Ensure that all materials used in completing a job were properly documented and accounted for.
• Review and approve work orders for accuracy and completeness.
• Review invoices from vendors prior to submission for payment processing.
• Reconcile vendor statements to ensure accuracy of accounts payable ledger.
• Create financial documents such as debit memos, credit memos, journal entries, and accruals related to invoicing processes.
• Collaborate with other departments to resolve issues related to accounts receivables or payables.
• Organize company events including holiday parties, team building activities .
• Provide administrative support to management team including preparing reports and presentations.
• Process Admin payroll accurately ensuring all employees are paid on time.
• Provide training to new hires on office policies and procedures.
• Coordinate meetings, conferences, travel arrangements and department activities.
• Supervise staff members, organize schedules, and delegate tasks.
• Assist in recruiting, onboarding, and training new employees.
• Conduct one-on-one meetings with employees to review performance and priorities and provide feedback.
• Monitor monthly fuel inventory levels.

• Hired as Administrative Assistant, responsible for answering and routing incoming calls for service and sales department.
• Maintained time keeping, commissions
• Maintained rental assets and facilitated setup of accounting transactions
• Manage parts inventory, sorted and counted quarterly units.
• Daily bank deposits, credit card posting to client accounts.
• Process service orders, sales, rentals billing
• Promoted to Customer Service Representative/ Service Planner for product link (GPS), client interface, open and manage work orders in SPI, order parts in DBS System, communicate with equipment managers, PSSR team to ensure client is satisfied with product install and support
• Manage technicians with daily and weekly scheduling and planning of work, dispatch technicians throughout Arizona, Southern California, and Northern Mexico.
• Process service orders, sales, rentals, and billing for the Construction group.
• Account Managers' Commissions
• Inventory Management and adjustments.
• Contributed to the implementation of a new ERP system.
• Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
• Organized team events to promote a positive work environment.