Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Delfyette

Malvern,PA

Summary

Assistant Store Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Acme Markets, Inc
09.2015 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Customer service manager

Bottom Dollar Food
Coatesville, PA
11.2010 - 01.2015
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
  • Identified individual development needs with appropriate training.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Welcomed customers into the store and helped them locate items.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.

Front-End Manager

Genuardi's
Edgemont, PA
09.2000 - 10.2010
  • Generated repeat business through exceptional customer service.
  • Counted cash drawers and made bank deposits.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Reported to the district manager regarding all store and staff issues.
  • Sourced and ordered office equipment and supplies.
  • Stocked shelves and supplies and organized displays.
  • Identified potential shoplifters and alerted management.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

Education

Medical assistant - undefined

Medix school
Towson, MD
1992

Skills

    Microsoft Outlook, Word and Excel

  • Inventory control
  • Exceptional telephone etiquette
  • Effective problem solver
  • Excellent time management skills
  • Skilled trainer
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Motivated team player
  • Dependable
  • Clear communicator
  • Workplace safety

Timeline

Assistant Manager

Acme Markets, Inc
09.2015 - Current

Customer service manager

Bottom Dollar Food
11.2010 - 01.2015

Front-End Manager

Genuardi's
09.2000 - 10.2010

Medical assistant - undefined

Medix school

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Michelle Delfyette