Michelle Delgado
Vista,CA
Summary
Dependable, creative and ethical retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
35
35
years of professional experience
Work History
REALTOR
First Team Real Estate
03.2009 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Administrative Assistant
Lockwood Commercial Realty
06.2018 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors, tenants and professional services personnel to receive orders, direct activities, communicate instructions, and solve tenant issues.
- Managed website content, marketing collateral and communications to increase awareness and grow customer base.
- Managed contractors license and insurance database.
- Managed accounts payable for contractor.
Seasonal Sales Associate
White House Black Market
10.2013 - 12.2013
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Marketing Manager
Multiple Companies
09.1997 - 06.2008
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Wrote and distributed press releases to increase brand visibility.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Coordinated with design and media teams to develop high-quality creative assets.
Retail Management Trainee
Nine West Group
07.1996 - 03.1997
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Sales Associate
Multiple Companies
09.1989 - 06.1996
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts - Business - Concentration in Fashion Merchandising
Point Loma Nazarene University
San Diego, CASkills
- Retail Operations
- Hiring and Training
- Customer Service
- Point of sale system
- Sales Negotiation
- Contract Negotiation
- Administrative Support
Timeline
Administrative Assistant
Lockwood Commercial Realty
06.2018 - 11.2019
Seasonal Sales Associate
White House Black Market
10.2013 - 12.2013
REALTOR
First Team Real Estate
03.2009 - Current
Marketing Manager
Multiple Companies
09.1997 - 06.2008
Retail Management Trainee
Nine West Group
07.1996 - 03.1997
Retail Sales Associate
Multiple Companies
09.1989 - 06.1996
Bachelor of Arts - Business - Concentration in Fashion Merchandising
Point Loma Nazarene University
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