MICHELLE DE MARCOS
CITY_US,STATE_US
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Facilities Coordinator
CBRE
02.2024 - Current
- Manage vendor relationships, ensuring timely service delivery and compliance with contractual obligations.
- Developed and implemented facility management processes to enhance operational efficiency.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Assist with meetings and minute tracking.
- Oversee work order management to ensure timely project completion.
Administrative Assistant
Douglas Emmett
10.2022 - 2024
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in managing office supplies inventory, streamlining procurement processes.
- Responded to customer inquiries, providing exceptional service and support.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Manager
Trader Joe’s
02.2020 - 09.2022
- Directing daily teams of 25-30 and a store of 80-90 employees
- Defined key responsibilities to enhance store operations.
- Developed and trained employees for growth into new roles, enhancing team capability and succession planning
- Follow up with all customer concerns and develop procedures to determine best practices to keep customers happy
- Highlight and promote new products and reignite interest in seasoned products through visual merchandising and product placement throughout the store.
- Conducted performance evaluations and carried out disciplinary procedures.
- Forecasted quarterly profits and set daily sales goals, aligning team efforts with financial targets
- Managed daily logistics to meet store and customer needs.
- Responsible for performance evaluations, and carrying out disciplinary procedures
- In charge of forecasting quarterly profits, and setting daily sales goals for the store
- Followed up on customer concerns and implemented procedures to establish best practices for customer satisfaction
- Accountable for maintaining compliance for food safety as a grocery store and in the demonstration department
- Drove and implemented strategies for superior customer satisfaction.
Manager
Starbucks
12.2015 - 02.2020
- Led a team of 35-40 employees to ensure operational efficiency
- Outlined daily tasks for team operations
- Managed client expectations and experiences to enhance satisfaction
- Motivated employees to consistently deliver high-quality work
- Improving and developing daily procedures and operations
- Managing and purchasing inventory while controlling costs
- Maintaining store’s equipment and coordinating emergency maintenance responses to ensure continual and excellent service to customers
- Responsibilities
Executive Assistant
Legendary Pictures, WB
04.2013 - 11.2015
- Supported general administrative tasks and projects to enhance overall company performance
- Responsibilities
- Manage executive calendars and daily schedules by arranging meetings, responding to inquiries, coordinating travel arrangements, and ensuring all deadlines were met
- Develop relationships with vendors, production staff and guests to present the company and my employer in a professional manner
- Develop relationships with vendors, production staff and guests to presented the company and my employer in a professional manner
- Create and updated spreadsheets for weekly, monthly, and quarterly updates to upper management
- Coordinate and plan events for our department
Education
AA - Social and Behavioral Sciences
Santa Monica College
06-2014
Skills
- Skilled in MS Office tools
- Experience in POS systems and scheduling
- Production and sales oversight
- Advanced English and Spanish communication skills
- Retail visual merchandising
- Inventory stocking
- Customer service
Timeline
Facilities Coordinator
CBRE
02.2024 - Current
Administrative Assistant
Douglas Emmett
10.2022 - 2024
Manager
Trader Joe’s
02.2020 - 09.2022
Manager
Starbucks
12.2015 - 02.2020
Executive Assistant
Legendary Pictures, WB
04.2013 - 11.2015
AA - Social and Behavioral Sciences
Santa Monica College