Michelle DeMoss
Buena Park,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Great work ethic combined with a resourceful and upbeat nature. Hardworking and pays close attention to reviewing team tasks to assure quality. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with nine years in the coffee industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2021 - Current
- Delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Food Runner
Red Robin
10.2020 - 07.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Shift Supervisor
The Coffee Bean & Tea Leaf
07.2015 - 07.2021
- Delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
Bachelor of Arts - Music Education
Cal State Long Beach
Long Beach, CA05.2025
Skills
Workplace Safety
Staff Management
Customer-Oriented
Problem-Solving
Team Leadership
Positive Attitude
Decision-making capabilities
Continuous Improvement
Cash Handling
Safety understanding
Policy Enforcement
Inventory Management
Timeline
Shift Supervisor
Starbucks
07.2021 - Current
Food Runner
Red Robin
10.2020 - 07.2021
Shift Supervisor
The Coffee Bean & Tea Leaf
07.2015 - 07.2021
Bachelor of Arts - Music Education
Cal State Long Beach