Michelle Denissen
Montgomery,TX
Summary
Seasoned Food Service Manager adept at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities.
Overview
7
7
years of professional experience
Work History
General Manager
Shake Shack
Houston, TX
07.2021 - Current
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager of Operations
Lazy Dog Restaurant & Bar
Houston, TX
05.2019 - 07.2021
- Managed training programs for new employees, including orientation and onboarding activities.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Hired and onboarded team members to meet immediate and expected demand.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Identified cost savings initiatives that could be implemented across all departments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created and managed annual operating budget for the department.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Regional Director of Operations
First Watch Daytime Cafe
Houston , TX
01.2017 - 06.2019
- Established operational guidelines and identified opportunities for improvement.
- Collaborated with cross-functional teams to ensure alignment between departments on regional initiatives.
- Created policies and procedures related to safety, security, personnel management and other topics.
- Implemented successful business strategies to increase revenue and target new markets.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and maintained client relationships to grow business and improve account retention.
- Actively participated in industry events or conferences relevant to regional operations.
- Implemented new technologies and systems to optimize operational efficiencies in the region.
- Successfully improved employment turnover through creating incentive and training programs.
Education
Associate of Arts -
Marist College
Poughkeepsie, NY01-2002
Skills
- P&L Management
- Business Development
- Service Quality Improvement
- Staff Supervision
- Leadership and Team Building
- Deadline-Oriented
Timeline
General Manager
Shake Shack
07.2021 - Current
General Manager of Operations
Lazy Dog Restaurant & Bar
05.2019 - 07.2021
Regional Director of Operations
First Watch Daytime Cafe
01.2017 - 06.2019
Associate of Arts -
Marist College
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