Open To Work
Michelle DePriest
Vicksburg,MS
Work Preference
Summary
Over 20 years of experience in administrative operations and regulatory compliance. Expertise in managing secure data systems, assessing eligibility, and ensuring adherence to laws, which has supported high-integrity decision-making and streamlined processes in complex environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative 1
Mississippi Department of Public Safety
Vicksburg, MS
05.2024 - Current
- Administered automated driver license testing systems in accordance with departmental policies.
- Operated CJIS/NCIC and other law-enforcement databases to conduct security checks, retrieve applicant information, and verify identity/aliases in support of eligibility determinations.
- Processed license, registration, and identification card applications (including international applicants), assessed documentation, applied immigration laws and departmental procedures, and made key adjudicative determinations related to license suspension and reinstatement.
- Compiled statistical and financial reports on application throughput, suspension/reinstatement actions, and licensing activities; provided data to support management decision-making and process improvements.
- Reviewed and adjudicated applicant materials, identified discrepancies and potential misuse of systems, and ensured adherence to regulatory compliance, security standards, and data integrity.
Assistant Teacher
Traveler’s Rest Early Learning Center
Vicksburg, MS
08.2023 - 05.2024
- Engaged students through structured educational activities in alignment with curriculum planning; maintained regular communication with families and documented student progress.
- Organized timely completion of educational events, coordinated with teachers and staff to support library/training programs.
Security Guard
CAM2 International, LLC
Vicksburg, MS
12.2021 - 12.2023
- Conducted regular patrols and managed access control in a high-risk environment; maintained detailed incident logs and responded to emergencies while enforcing regulatory compliance and site security protocols.
- Held TWIC certification and managed credential verification for secure facility entry, contributing to the integrity of operations and chain of custody of data/information.
Customer Service Representative
Cappaert Manufactured Housing
Vicksburg, MS
02.2021 - 03.2023
- Received and routed incoming calls and inquiries, directed to appropriate departments to ensure timely resolution of customer issues.
- Monitored field repair/maintenance work for compliance with quality and contractual standards; oversaw homeowner surveys to assess satisfaction and identify process improvements.
- Coordinated courier services and travel arrangements; prepared weekly budget reports and processed payroll data, supporting financial tracking and administrative operations.
Shipping/Receiving Clerk
Strativa LLC (ERDC)
Vicksburg, MS
10.2019 - 03.2020
- Ensured compliance in shipping documentation and record-keeping, resolved discrepancies, and maintained workflow efficiency in accordance with process requirements and regulatory standards.
Teacher Assistant / Librarian Assistant
Warrenton Elementary School
Vicksburg, MS
03.2004 - 07.2018
- Managed library circulation, inventory, budgeting, and event coordination; supported teacher training and reading programs, enhancing literacy and optimizing resource use.
Education
Associate of Applied Science (A.A.S) - Business Technology
Hinds Community College
Vicksburg, MSSkills
- Customer support software
- Customer relationship management
- Customer feedback analysis
- Data analysis
- Data privacy management
- Policy adherence
- Conflict resolution
Certifications And Technical Skills
- CJIS/NCIC Certification – Secure management of criminal databases
- TWIC Certification – Transportation Worker Identification Credential
- Proficient in DMV systems, law-enforcement databases, and secure record systems
- Expertise in regulatory compliance, statistical/financial report generation, documentation review, and adjudicative evaluation
Position Applied For
DEER/RAPIDS Clerk @ D2 Government Solutions
Timeline
Customer Service Representative 1
Mississippi Department of Public Safety
05.2024 - Current
Assistant Teacher
Traveler’s Rest Early Learning Center
08.2023 - 05.2024
Security Guard
CAM2 International, LLC
12.2021 - 12.2023
Customer Service Representative
Cappaert Manufactured Housing
02.2021 - 03.2023
Shipping/Receiving Clerk
Strativa LLC (ERDC)
10.2019 - 03.2020
Teacher Assistant / Librarian Assistant
Warrenton Elementary School
03.2004 - 07.2018
Associate of Applied Science (A.A.S) - Business Technology
Hinds Community College