Michelle Deshotels
San Diego,CA
Summary
Dynamic Corporate Training Manager with a proven track record at Kruze Consulting, where I established a comprehensive learning strategy and implemented an enterprise LMS. Passionate about leadership development and organizational change, I excel in stakeholder engagement and digital learning design, driving measurable impact and fostering a culture of continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Corporate Training Manager/Director
Kruze Consulting
San Diego, CA
05.2022 - Current
- Built the company’s first formal training and development function from the ground up, positioning learning as a strategic driver of business performance.
- Spearheaded the implementation of the organization’s first Learning Management System (LMS), achieving widespread adoption and engagement across the majority of staff.
- Developed a full-scale curriculum for new-hire onboarding, leadership development, technical training, and soft skills.
- Led the internal communications strategy across company-wide initiatives, including executive announcements, new systems rollouts, and employee engagement campaigns.
- Directed cross-functional training efforts and change management plans for company-wide platform shifts, including Salesforce Service Cloud, and AI tool adoption.
- Managed project timelines and internal messaging for AI readiness programs and Salesforce training rollouts, in collaboration with IT and business development stakeholders.
- Partnered directly with C-suite leaders to align learning with business goals, including system rollouts, M&A integration, and organizational change initiatives.
- Created and scaled a digital learning ecosystem, including eLearning, microlearning, and live instruction.
- Led engagement initiatives and incentive programs to promote a learning-first culture, and measurable participation in training programs.
Operations Training Manager
MedImpact
San Diego, CA
08.2020 - 04.2021
- Created the Operations Training department by uniting decentralized trainers into a centralized team of seven, supporting 1,700 employees.
- Designed and led the shift to virtual facilitation during the pandemic, creating webinar best practices, and a microlearning video library.
- Built scalable online and blended learning solutions to meet evolving operational needs.
Performance Consultant
MedImpact
San Diego, CA
08.2007 - 08.2020
- Played a cross-functional leadership role, taking on nearly every responsibility within the corporate training team, from strategic planning to instructional design, to facilitation.
- Led the configuration and customization of the company’s LMS, including a full implementation of SumTotal, and trained trainers and admins across departments to use the platform effectively.
- Facilitated leadership development programs using DDI methodologies, including new manager onboarding and coaching workshops.
- Served as the organizational eLearning expert, developing modules in Articulate Storyline and Rise, and mentoring other trainers to build and deliver digital content.
- Delivered hands-on training for the company's proprietary Claims Processing system to internal teams and external partners.
- Created and maintained training documentation, intranet updates, job aids, and SOPs to ensure consistency and knowledge sharing.
- Facilitated soft skills, feedback, and team-building sessions using tools like DiSC, while also supporting performance consulting efforts to identify and close skill gaps.
- I owned an enterprise-wide compliance training strategy, delivering annual rollouts, and measuring adoption and impact.
Customer Service Supervisor
MedImpact
San Diego, CA
08.2005 - 08.2007
- Supervised teams of over 40 agents, and developed SOPs and dashboards to improve accuracy and service quality.
- Designed and implemented training to close skill gaps and streamline workflows.
Skills
- Learning Strategy and Curriculum Development
- Enterprise LMS Implementation
- Leadership Development and Coaching
- Organizational Change and Talent Strategy
- Digital Learning and eLearning Design
- Project and Program Management
- Strategic Internal Communications
- Performance Consulting and Enablement
- Stakeholder Engagement and Communication
- Compliance and Regulatory Training
Certification
- Certified Professional in Training Management (CPTM)
- Certified Facilitator, Development Dimensions International (DDI)
- Articulate Storyline Advanced Training
- Information Mapping Associate Certification
- Association for Talent Development (ATD) Master Instructional Designer™
- ICAgile Certified Professional - Agility in HR
Timeline
Corporate Training Manager/Director
Kruze Consulting
05.2022 - Current
Operations Training Manager
MedImpact
08.2020 - 04.2021
Performance Consultant
MedImpact
08.2007 - 08.2020
Customer Service Supervisor
MedImpact
08.2005 - 08.2007
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