Summary
Work History
Education
Skills
Available Date
Timeline
Generic

Michelle De Volder

Libertyville,IL

Summary

Experienced customer-focused E-commerce sales account manager with a proven track record of 8 years in driving sales, increasing profit, and capturing a larger share of the market in a highly competitive and fast-paced industry. Equipped with strong negotiation abilities and a talent for building lasting customer relationships. Eager to leverage my skills to contribute to the success of a growing organization.

Work History

Inside Sales Commercial Accounts

Quill LLC
06.2016 - 07.2024
  • Managed over 500 accounts, driving annual sales revenue exceeding $8 million, while consistently exceeding profit margin targets
  • Cultivated and maintained strong relationships with both commercial and association accounts through phone, email, and chat communication, resulting in increased sales and profit margins
  • Secured new share of wallet by leveraging established relationships to negotiate cost-saving programs and identify additional sales opportunities
  • Played a key role in expanding the customer base, effectively turning existing accounts into long-term, high-value clients

Furniture Sales Specialist

Quill LLC
03.2018 - 04.2023
  • Specialized in full solution-based selling for the office furniture sector, overseeing the entire sales cycle from customer inquiry to final installation
  • Successfully managed and nurtured relationships with commercial, education, municipal, and government accounts in a highly competitive, fast-paced market
  • Provided tailored solutions by personally designing office layouts and floor plans for unique workspaces, ensuring the most effective and functional use of space
  • Researched and recommended the best office furniture solutions to meet client needs, driving both customer satisfaction and repeat business

Account Representative

PRA Behavioral LLC
07.2012 - 06.2016
  • Managed over 500 patient accounts for a busy multi-office behavioral health practice, ensuring timely and accurate billing
  • Reconciled medical claims with insurance companies, meeting time-sensitive deadlines to ensure proper claim processing and payment
  • Handled patient account billing, generated aging reports, and managed delinquent account collections to maintain financial health of the practice
  • Interacted professionally and effectively with both patients and insurance companies to resolve billing inquiries and ensure satisfaction

Merchandise Team Manager

Saks Inc
07.2004 - 06.2016
  • Managed operations and sales for a $5M retail store, driving profitability while controlling expenses through P&L analysis
  • Oversaw inventory control of $1.5M, maintaining under 2% loss through effective reconciliation and vendor communication
  • Processed receipts, managed discrepancies, and coordinated returns of damaged products
  • Collaborated with upper management to exceed company goals in sales, service, and culture

Assistant Store Manager

Zany Brainy- FAO Schwartz
03.2001 - 03.2004
  • Launched a 'store within a store' concept as Manager of Specialty Baby Products, increasing overall sales volume by 5%
  • Built a customer base through community networking, driving growth in store traffic and sales
  • Managed inventory by ordering merchandise to maintain optimal stock levels

Store Manager

Eddie Bauer Home Store
07.1997 - 01.2001
  • Trained and developed 15 associates, driving consistent single- and double-digit sales growth year-over-year
  • Implemented company objectives, maintaining high standards for customer service and sales expectations
  • Ranked in the top 5 stores for sales growth and customer satisfaction annually
  • Managed inventory for a $3M store, achieving less than 1% discrepancy due to effective control of internal and external theft

Women's Department Manager/Buyer

Langworthy's
08.1984 - 07.1997
  • Day to day operations including hiring and development of staff
  • Resourcing new lines of product that appealed to customer base
  • Responsible for marketing as well as establishing a mailing list for customer base

Education

Professional Certificate for Travel and Tourism -

Southeastern Academy
Kissimmee, FL
01.1987

Associate of applied Science - undefined

College of Lake County
Grayslake, IL
01.1986

Skills

  • Client relationship Building
  • Salesforce- CRM
  • Analytical Thinking
  • Attention to Detail
  • Results Driven
  • Versatile in evolving environments
  • Team orientated player
  • Account growth
  • Data-driven decision making
  • Relationship management
  • Client acquisition

Available Date

01/29/25

Timeline

Furniture Sales Specialist

Quill LLC
03.2018 - 04.2023

Inside Sales Commercial Accounts

Quill LLC
06.2016 - 07.2024

Account Representative

PRA Behavioral LLC
07.2012 - 06.2016

Merchandise Team Manager

Saks Inc
07.2004 - 06.2016

Assistant Store Manager

Zany Brainy- FAO Schwartz
03.2001 - 03.2004

Store Manager

Eddie Bauer Home Store
07.1997 - 01.2001

Women's Department Manager/Buyer

Langworthy's
08.1984 - 07.1997

Associate of applied Science - undefined

College of Lake County

Professional Certificate for Travel and Tourism -

Southeastern Academy

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Michelle De Volder