Michelle Devore
Louisville,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1996
1996
years of post-secondary education
Work History
Customer Service Representative
Gould's Discount Medical an AdaptHealth Company
Louisville, KY
08.2018 - Current
- Developed and maintained comprehensive documentation for medical equipment procedures.
- Collaborated with cross-functional teams to ensure accurate information dissemination.
- Streamlined document management processes using electronic filing systems.
- Reviewed and edited technical documents for clarity and compliance standards.
- Ensured timely updates of documentation in response to regulatory changes.
- Inspected and proofread documents to check accuracy.
- Assisted customers with product inquiries and order placements efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Handled high-volume calls while managing multiple tasks in a fast-paced environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Iroquois High School
Louisville, KYSkills
Hippa certified
Epic experience
Timeline
Customer Service Representative
Gould's Discount Medical an AdaptHealth Company
08.2018 - Current
Iroquois High School
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