MICHELLE DEVORMER
Allendale,MI
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing Specialist
Counseling Center of West MI
12.2023 - Current
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
Circulation Desk Assistant
Allendale Charter Township Library
08.2019 - 08.2023
- Answered patrons questions about library policies and procedures
- Evaluated and repaired returned items for any damage
- Planned, prepared and implemented the Coffee & Crafts program
- Managed reserve materials by placing items on reserve for patrons, checking items in and out of library and removing out-of-date items
- Set up inter-library loans for books unavailable at base library
- Lent, reserved and collected books and other items at circulation desk and process for inter-library loans
Production Worker
MiCandy Gardens
02.2019 - 04.2020
- Examined final products for conformance with quality and design standards
- Helped achieve team goals by rotating production lines and daily duties to meet demand
- Met or exceeded target for on-time customer shipments
Ambulatory Informatics Application Business Specialist
MHSM Ambulatory Informatics Team
11.2017 - 09.2018
- Coordinated and implemented trainings for new hire/transfer Business Office Coordinators
- Partnered with Practice leaders, Providers, Directors, and VP of Operations in various projects that required the expertise of an Ambulatory Informatics Application Specialist
- Mentored Business Office Coordinators at 42 MHPP ambulatory sites
- Help Desk duty 1-2 times a week; answered phones calls and provided support/education for the Athena EHR and patient portal
- Analyzed and corrected discrepancy reports
- Administered on-site training and support at MHPP ambulatory sites for providers and staff every 6 weeks
- Orchestrated and hosted the monthly Business Office Coordinator Webex meeting for Grand Rapids and Muskegon locations for 300+ BOCs/created the Powerpoint presentation
Program Consultant/Insurance Specialist
Neurocore/Corporate Office
02.2014 - 07.2016
- Verified insurance coverage/benefits for clients
- Enrolled new and/or fully licensed providers with in-network insurances
- Partnered with external billing service providers on proper submission and collection of client balances
- A strong understanding of insurance billing process; knowledge of required information needed for billing
- Obtained/tracked authorization for services
- Demonstrated leadership by developing, implementing, and training others the standard procedure for obtaining insurance authorization, enrolling new providers, filing, reporting, billing
Education
Bachelor of Arts - Spanish Language and Literature
Grand Valley State University
Allendale, MISome College - Spanish Language and Literature
Universidad De Deusto
Some College - Nursing
Grand Valley State University
Allendale, MISkills
- Analytical/Critical thinking
- Reliability
- Organization/Multitasking abilities
- Task Prioritization/Time Management
- Patient account management
- Billing best practices
- Billing dispute resolution
- Coding proficiency
- Insurance confirmation
- Billing cycle management
- Accounts receivable expertise
- Account updating
- Customer service support
- Billing statement review
- Workflow Optimization
- Quality Assurance
- Adaptability/Flexibility
- Attention to Detail
- Communication
- Customer Service
- Administrative
- Teamwork
- Independent Work
- Sensitive Material Handling
- Technology/Computer Proficiency
- Professional/Courteous
- Microsoft Windows
- Microsoft Office
- Microsoft Outlook
- Google Suite
- Electronic Medical Records (EMR)
- Billing systems and software
- Data entry proficiency
- Claim submission
- Payment posting
- Database Management
Personal Information
Hobbies: crocheting, sewing, woodworking, reading, gardening, walking, biking, hiking, outdoors, Pinterest projects, cooking, baking, life-long learning
Additionalinformation - Experience
17+ years of data entry experience, 18+ years of customer service and administrative experience, 3+ years of project management experience, 3+ years of off-site/remote work experience
Certification
- CPR/AED Certification: January 2023 - January 2025
Languages
Spanish
Professional Working
Timeline
Billing Specialist
Counseling Center of West MI
12.2023 - Current
Circulation Desk Assistant
Allendale Charter Township Library
08.2019 - 08.2023
Production Worker
MiCandy Gardens
02.2019 - 04.2020
Ambulatory Informatics Application Business Specialist
MHSM Ambulatory Informatics Team
11.2017 - 09.2018
Program Consultant/Insurance Specialist
Neurocore/Corporate Office
02.2014 - 07.2016
Some College - Spanish Language and Literature
Universidad De Deusto
Some College - Nursing
Grand Valley State University
- CPR/AED Certification: January 2023 - January 2025
Bachelor of Arts - Spanish Language and Literature
Grand Valley State University
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