Peter Panos
Glenview,IL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Giordano's Pizza
Lincolnwood, IL, Rogers Park IL
01.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels.
Owner/Operator
Go Grocer
Chicago, IL
04.2019 - 11.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
Store Manager
Pete's Fresh Market
Oakbrook Terrace, IL
03.2010 - 04.2019
- Successfully managed 50 employees in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Worked with designated Department Managers to coach and assist in training store staff to learn and understand nuances of various products and processes required
- Supervision of new and existing staff that will warrant correct ordering, receiving, unloading, storage, and rotation of merchandise and building of displays
- Coordinated and communicated with corporate support teams, such as Buyers & Pricing and Department Managers for proper and efficient store function
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Telecommunications Management
DeVry University
Addison, IL09.1999
College of DuPage
Glen Ellyn, IL10.1998
High School Diploma -
Downers Grove North High School
Downers Grove06.1998
Skills
- Quality Management Systems
- Staff Management
- Financial Management
- Verbal and Written Communication
- Sales Leadership
- Documentation and reporting
- Time Management
- Dependable & Responsible
- Attention to Detail
- Multitasking Abilities
- Customer Loyalty
- Problem Solving
Certification
Certified Food Safety Manager
Timeline
General Manager
Giordano's Pizza
01.2022 - Current
Owner/Operator
Go Grocer
04.2019 - 11.2021
Store Manager
Pete's Fresh Market
03.2010 - 04.2019
Telecommunications Management
DeVry University
College of DuPage
High School Diploma -
Downers Grove North High School