Michelle Diaz
Sales representative
Yonkers,NY
Summary
Reliable candidate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about merchandising, payment processing and clerk duties. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic always with a positive attitude to meet team goals.
Overview
6
6
years of professional experience
Work History
Data Entry Inventory
Oscar Stone Corp
09.2022 - 10.2023
- Provided supervision, feedback and oversight to direct reports.
- Audited items reports, tracking data entry and processing errors.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Organized and updated databases, records and other information resources.
Jewelry-sales-associate
Oscar Stone CORP
07.2023 - 09.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server and Hostess
Redemption
11.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
The Colony Hotel
05.2018 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Front Desk Receptionist Assistant
Admiral Cruise & Transportation
06.2017 - 02.2018
- Answered incoming calls greeting customers professionally and provided friendly knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated clients information and sends documents through email.
- Scheduled, maintained and updated appointments calendars.
- Calculated and quoted rates for tours, stocks, insurance policies related to products and services.
- Received payments and records receipts for services.
- Performed clerical duties such as typing, proofreading, transcribing handwritten information and sorting mail.
- Completed forms with customers information for sales orders.
Education
Environmental Engineering
UGMA Faculty of Engineering,UGMA Facultad De Ingen
Barcelona 6001, Anzoátegui, VenezuelaBachelor Of Science And/with Education Degree - Science Education
Colegio Ana Mayo Torrealba
9M5G+VMH, Zaraza 2332, Guárico, Venezuela07.2015
Skills
- Adaptability
- Coachable
- Creative Thinking
- Product and Service Sales
- Exceptional customer service
- Positive Customer Engagement
- Customer Needs Assessment
- Telephone etiquette
- Dispute Mediation
- Decision-Making abilities
- Building reports
- Inventory management
- Computer Proficiency and Microsoft Office
- Attention to detail
- Honest and Dependable
- Multitasking abilities
- Organized
- Accurate
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Jewelry-sales-associate
Oscar Stone CORP
07.2023 - 09.2023
Data Entry Inventory
Oscar Stone Corp
09.2022 - 10.2023
Server and Hostess
Redemption
11.2019 - 03.2020
Customer Service Representative
The Colony Hotel
05.2018 - 09.2018
Front Desk Receptionist Assistant
Admiral Cruise & Transportation
06.2017 - 02.2018
Environmental Engineering
UGMA Faculty of Engineering,UGMA Facultad De Ingen
Bachelor Of Science And/with Education Degree - Science Education
Colegio Ana Mayo Torrealba
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