Summary
Overview
Work History
Skills
Certification
Personal Information
Languages
Timeline
Generic

Michelle Diaz

Port Saint Lucie,FL

Summary

The last 13 years have been passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator

Premier Eye Center
03.2021 - Current
  • Experienced optometrist with over 3 years providing optometry care to patients.
  • Worked to provide absolute best quality vision care for all patients.
  • Accurately diagnosed eye and vision problems in thousands of patients over years.
  • Also used advanced equipment and procedures to test patients depth and color perception and their ability to focus theirs eyes, tested patients vision. during preliminary screening(Visual Field, Optomap and OCT) and answer any questions or concerns regarding their visions.
  • Verify insurances/authorization, information compiled new patient forms and update patient files. Performed front desk duties, including answering phones, scheduling appointments, greeting patients.
  • Experienced in front and back offices, controlling patient flow, collecting payments/copay and assisting in delivery of quality healthcare. Optical sales experiences.
  • Lab duties including checking in prescription, edging lenses and more.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Assisted customers in troubleshooting issues with eyewear or contact lenses, offering prompt solutions.
  • Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
  • Conducted thorough follow-ups with clients after purchases to ensure satisfaction and address any concerns or questions they might have had about their new eyewear products.
  • Supported optometrist with pre-testing procedures, ensuring accurate results for prescription adjustments.
  • Explained benefits and features of available current eyewear to meet patient needs and preferences.
  • Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.

Check In Receptionist

Specialty Eye Associates
07.2019 - 02.2021
  • Verify insurance/authorization, information, compiled new patient forms and updated patient files.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Experienced in front and back offices, controlling patient flow, collecting payments/copay and assisting in delivery of quality healthcare.
  • Software use Mac practice, Organization and planning.
  • Professionalism.Attention to detail
  • Multitasking, prioritize and Dependability
  • Database and records management
  • Answered phone promptly and directed incoming calls to correct offices.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Optometric Technician

ELITE VISION
02.2016 - 05.2019
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Assisted with technical treatments and entered information in patient records and charts. Also interviewing to gather health history, vital signs and information about current medical issues.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patient's about medications, procedures and physician's instructions. Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

Sales Rep Employment

MetroPCS
06.2011 - 01.2015
  • Phone Sales Representative Lead on- and off-site customer support teams across multiple time zones
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Set up and activated customer accounts
  • Excelled in exceeding daily credit card application goals
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Worked with managers to develop service improvement initiatives
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Provided detailed monthly departmental reports and updates to senior management
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Front Desk Receptionist

South Florida Vision Center
06.2011 - 10.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Optometric Technician Cleaned, restocked and prepared exam rooms and medical equipment
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected forms, copied insurance cards and photo ID to coordinate patient information for billing and insurance.
  • Assisted customers in troubleshooting issues with eyewear or contact lenses, offering prompt solutions.
  • Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.

Manager

McDonald's
09.2006 - 05.2011
  • Conducted inventory and ordered supplies as needed. Maintenance a safe and clean work environment.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Managed day-to-day operations, including supervision and assignments.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bo online profitability.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use. Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Skills

  • Problem Resolution
  • Communications
  • Team Management
  • Customer Service

Certification


  • Certified Ophthalmic Technician
  • Medical Coding Certification

Personal Information

Relocation: Port Saint Lucie, FL

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Coordinator

Premier Eye Center
03.2021 - Current

Check In Receptionist

Specialty Eye Associates
07.2019 - 02.2021

Optometric Technician

ELITE VISION
02.2016 - 05.2019

Sales Rep Employment

MetroPCS
06.2011 - 01.2015

Front Desk Receptionist

South Florida Vision Center
06.2011 - 10.2014

Manager

McDonald's
09.2006 - 05.2011

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Michelle Diaz