Michelle Diaz
Chandler,AZ
Summary
Healthcare administrator dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing, and collecting messages to facilitate office communication. Upbeat with relationship-building solid abilities. Seeking roles in management or supervisor positions.
Overview
7
7
years of professional experience
Work History
Office Manager
Tahir Surgical Center
01.2022 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Medical Receptionist
Family Clinic of Fort Collins
05.2020 - 04.2021
- Coordinated patient scheduling, check-in, and billing payments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Checked patient insurance, demographics, and health history to keep information current.
Medical Receptionist
Rapid Care Family Medicine And Urgent Care
10.2019 - 05.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
Owner/Manager
Smokies Vape Shop
10.2017 - 01.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Education
Bachelor of Arts - Applied Humanities- Emphasis in Business
The University of Arizona
Tucson, AZ2027
Medical Assistant Course -
Everest University
Orlando, FL11.2005
Skills
- Office Administration
- Customer Service
- Healthcare Compliance
- Operations Management
- Patient Care
- Data Entry
- Scheduling
- Training and coaching
- Fluent Bilingualism - Spanish
- Logical reasoning
Timeline
Office Manager
Tahir Surgical Center
01.2022 - Current
Medical Receptionist
Family Clinic of Fort Collins
05.2020 - 04.2021
Medical Receptionist
Rapid Care Family Medicine And Urgent Care
10.2019 - 05.2020
Owner/Manager
Smokies Vape Shop
10.2017 - 01.2019
Medical Assistant Course -
Everest University
Bachelor of Arts - Applied Humanities- Emphasis in Business
The University of Arizona
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