Michelle Diaz

Education Major

Pursued full-time academic coursework in Education to deepen subject matter expertise and develop skills in pedagogy, curriculum design, and classroom management.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.
• Prepared project presentations and reports to assist senior staff.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
• Created user accounts and assigned permissions.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Assisted in development of system security protocols.
• Researched and identified solutions to technical problems.