Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Michelle Dillon

Streetsboro,OH

Summary

Dynamic Assistant Manager with a proven track record at Circle K, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering team motivation, I've significantly improved service quality and operational efficiency. Skilled in customer relations and product knowledge, my leadership has consistently driven positive outcomes and workplace harmony.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Circle K
11.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Assistant Manager

E Check Solutions
07.2017 - 09.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Customer Service Representative

Auto Shop
06.2013 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

House Cleaner

Maid to Order Service
05.2011 - 06.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Education

Diploma -

Nordonia High School
Macedonia, OH
06.1989

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge

Timeline

Assistant Manager

Circle K
11.2019 - Current

Assistant Manager

E Check Solutions
07.2017 - 09.2019

Customer Service Representative

Auto Shop
06.2013 - 07.2017

House Cleaner

Maid to Order Service
05.2011 - 06.2013

Diploma -

Nordonia High School

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Michelle Dillon