Michelle DiLuzio
Binghamton
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Reliable employee seeking position offering excellent communication and good judgment.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Helping Celebrate Abilities
06.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Encouraged activities in the community, taught appropriate behavior, and manners in the community.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Offered ongoing support to clients throughout their job search process, advising opportunities.
Customer Service Representative
Olum's
05.2019 - 06.2023
- Maintain customer satisfaction with proactive strategies focused on addressing customer needs and resolving concerns about their appliances or furniture.
- Answered customer telephone calls promptly.
- Offered advice and assistance to customers, paying attention to special needs or wants concerning their appliances.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting service appointments for repair.
- Communicated with manufacturers regarding backorder availability, future inventory and special orders.
- Responded proactively and positively to rapid change.
- Answer telephone calls, emails and faxes daily, addressing customer inquiries, solving problems and providing product information.
- Received in appliance and furniture parts.
- Communicated with manufacturers and third party warranties for repair authorizations.
Direct Support Professional
Handicapped Children's Association
04.2015 - 05.2019
- Assisted disabled individuals to support independence and well-being.
- Maintained clean, safe and well-organized environment.
- Monitored progress and documented consumer's health status changes to keep care team updated.
- Administered medication as directed by physician.
- Cooked meals and assisted individuals with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of individuals by assisting with bathing, dressing, dental care and personal grooming.
- Transported individuals to and from medical appointments.
- Laundered items, changed sheets and made bed to keep individuals bedroom clean.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events, activities, and shopping trips.
- Updated individual files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
Customer Service Representative
Jackson Hewitt Tax Svc
02.2012 - 04.2015
- Answered customer telephone calls promptly to assist clients with their questions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments with the tax preparer.
Customer Service Representative
Walmart
05.2010 - 08.2013
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed refunds, moneygrams, money orders.
- Answered customer telephone calls
Education
Johnson City Senior High School
Johnson City, NYLiberal Arts And General Studies
SUNY Broome Community College
Binghamton, NYSkills
- Courteous with Strong Service Mindset
- Understanding Consumer Needs
- Calm and Professional Under Pressure
- Responsible, dependable employee
- Upbeat and Positive Personality
- Willing to learn
- Experience working with individuals with Developmental Disabilities
- Compassionate Client Care
- Experience working with Microsoft Word and great organization skills on computers
Timeline
Direct Support Professional
Helping Celebrate Abilities
06.2023 - Current
Customer Service Representative
Olum's
05.2019 - 06.2023
Direct Support Professional
Handicapped Children's Association
04.2015 - 05.2019
Customer Service Representative
Jackson Hewitt Tax Svc
02.2012 - 04.2015
Customer Service Representative
Walmart
05.2010 - 08.2013
Johnson City Senior High School
Liberal Arts And General Studies
SUNY Broome Community College
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