Hi, I’m
Michelle Dimond
Bradenton,FL
Summary
Experienced Customer Service Representative with a proven track record in payroll systems and client management. Proficient in multi-state tax setups, Excel, and Microsoft Office, demonstrating strong analytical abilities and a commitment to enhancing organizational efficiency. Acknowledged for fostering positive work environments and devising creative solutions to exceed client expectations.
Overview
13
years of professional experience
Work History
Payroll Offices of America
Customer Service Representative
11.2022 - Current
Job overview
- Expertly manage multi-state payrolls, tax setups, and GL maintenance
- Conduct thorough quarterly and year-end tax audits, ensuring compliance and accuracy
- Swiftly mastered UKG/Kronos Ready implementation, achieving proficiency in under 3 months
- Rapidly promoted to Garnishment Team, showcasing exceptional skill growth
- Active Culture Crew member, fostering a positive remote work environment
- Contribute to special projects, demonstrating versatility and a team-oriented approach
- Meticulously review garnishments, levies, and court orders for accuracy
- Manage TLM setup and ongoing maintenance, ensuring data integrity and system efficiency
- Leverage advanced Excel skills to streamline processes
- Adapt quickly to new responsibilities, including year-end processing within the first month of employment
- Conduct thorough multi-state payroll audits, ensuring compliance across diverse tax jurisdictions
- Implement robust systems for accurate garnishment processing
Blue Diamond Aromas
Owner
02.2012 - Current
Job overview
- A/P and A/R transactions
- P&L analysis
- Collections
- Tax Analysis
- Payroll
- Daily Deposits
- Planning/organizational skills
- Product Analysis
- Product production
- Customer Service
- Networking
- Marketing
- AAA credit rating from MC/Visa
- Blue Diamond was well-established in local markets, as well as international
- Customer service scores maintained a 4.5 star rating though online services
- Increased revenue generated by 20%
PaychexOne PEO
Senior Account Manager
08.2016 - 10.2022
Job overview
- PEO Plus Client Certified
- Mentor, Subject Matter Expert (SME), & KSC Coach
- Culture Champion
- Fluent in Excel/Microsoft Office
- Well versed in analyzing client needs, offering solutions and ideas for improving processes
- Proven skillset with special client projects between departments to meet client needs
- Fluent with multiple platforms to include Core Advance, Report Writer, Flex, Sales Force, MSP, WebORS
- GL Service & Maintenance
- Experienced in multi-state taxation, payrolls, and benefit setups
- Client base ranged from small to large, proven skillset with each client category
- Expert in setting expectations, managing client needs, and fulfilling tasks in a timely manner
- Experienced in Job Costing/Labor Distribution
- Time & Attendance proficient
- Completed Senior Training within 6 months of hire (first PEO employee to do so)
- First employee in PEO to meet criteria and expectations enabling a work-from home status within a year of hire
- Achieved Rating of 'Achieves and/or Sometimes Exceeds Expectations', 'On Track', or 'Meaningful Accomplishment' on 4x4s since date of hire
- Multiple accolades received from clients in letters to corporate for performance and service provided
Enterprise Holdings
Assistant Branch Manager
04.2014 - 05.2016
Job overview
- A/P and A/R transactions
- P&L Analysis
- Collections
- Team Management/Building
- Payroll
- Daily Deposits
- Monthly Reconciliation
- Customer Relations
- Insurance Processing
- Inventory management
- Forecasting Analysis
- Sales
- Marketing
- Networking
- Average 30% growth last quarter
- Consistently high customer satisfaction scores (highest in area)
- Responsible for 67% increase in revenue from inactive accounts
- Generated more leads in a 6 month period than any other employee
- Consistently ranked among the top 5 associates for Southwest Florida Group
Education
University of OklahomaNorman, OK
Bachelor of Science from Multidisciplinary Studies/Globaization
State College of FloridaBradenton, FL
Associate of Science from Business Administration/Accounting
University of Phoenix-OnlineSarasota, FL
MBA from Accounting
Skills
- Sales Force Core Advance
- Upstream/Finesse Web ORS
- QuickBooks
- ADP
- FLEX
- Oracle
- Kronos/UKG Ready
- Job Costing
- Labor Distribution
- Certified Payrolls
- Multi-state taxes
- Problem Solving
- Critical Thinking
- Analytics
- Customer relations
- Time Management
- GL Setup
- Microsoft Office
- Excel
Additionalinformation - Personalqualities
- Determined
- Flexible
- Self-Motivated
- Team Oriented
- Well Organized
References
- Susan Buck, PAYCHEXONE PEO, smbuck@paychex.com, 727-556-2812 Ext 5250032
- Dragana Arsovic, PAYCHEXONE PEO, darsovic@paychex.com, 727-5041479 Ext 5250350
- Christine Anderson, PAYROLL OF AMERICA, 978-417-1826
- Kimberly Lee, PAYCHEXONE PEO, lle@paychex.com, 727-276-9301
Timeline
Customer Service Representative
Payroll Offices of America
11.2022 - Current
Senior Account Manager
PaychexOne PEO
08.2016 - 10.2022
Assistant Branch Manager
Enterprise Holdings
04.2014 - 05.2016
Owner
Blue Diamond Aromas
02.2012 - Current
University of Oklahoma
Bachelor of Science from Multidisciplinary Studies/Globaization
State College of Florida
Associate of Science from Business Administration/Accounting
University of Phoenix-Online
MBA from Accounting
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