Michelle Dina
Annapolis,MD
Summary
Results-driven business development professional with a passion for learning, innovation, identifying opportunities, creating connections and designing and meeting service delivery needs. Customer success advocate committed to understanding client needs and providing outstanding service. Willing and able to travel as company representative.
Overview
10
10
years of professional experience
Work History
Director, Customer Relations
Unmanned Safety Institute
05.2023 - Current
- Manage 400+ customers and boost client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Establish new business, upsell, and scale existing customer programs.
- Establish a culture of innovation and continuous improvement by fostering adoption of new technology, open communication channels and employee collaboration.
- Oversee successful product launches that result in increased brand visibility and customer acquisition.
- Manage purchasing, sales, marketing, shipping, POS, and e-commerce storefront.
- Coordinate and attend industry events.
Instructor
Unmanned Safety Institute
05.2022 - Current
- Provide virtual instruction to 9 high schools and 8 adult leaner boot camps around drone technology resulting in 600 industry certifications.
- Promote positive learning environments by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiate new digital learning methods, eliminating instructional gaps and improving comprehension.
Director, Instructional Support
Unmanned Safety Institute
10.2022 - 05.2023
- Managed 300 high school, college, and commerical programs to ensure growth and customer success.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships, especially with key accounts.
Director of Career Development
Unmanned Safety Institute
11.2021 - 10.2022
- Collaborated with a team of 12 dedicated professionals in delivering high-quality services and support to program participants and partnering organizations.
- Advised policymakers on workforce development issues, contributing expert knowledge to influence design of effective public policies that addressed local labor market needs.
- Established partnerships with industry to create customized on-the-job training opportunities, leading to increased employability for program participants.
Director of Commercial Engagement
Unmanned Safety Institute
02.2021 - 11.2021
- Managed Fortune 100 strategic accounts and delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Developed and delivered presentations to key customers to position products and services.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Director of Education/Client Relations
Unmanned Safety Institute
12.2018 - 02.2021
- Managed 200+ instructors and affiliated organizations to purchase and implement academic curriculum and consumables.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Partnered with external stakeholders, such as local businesses and non-profit organizations, to develop programs that would benefit the school community while providing students with real-world learning opportunities.
UAS Safety and Certification Strategist
Unmanned Safety Institute
09.2018 - 12.2018
- Sold and managed approximately 20 education and training contracts from inception to completion, consistently delivering results on time and within budget constraints.
- Conducted risk assessments for projects, implementing mitigation strategies to minimize potential impacts.
- Boosted brand visibility with targeted digital marketing campaigns and social media engagement strategies.
Director of Sales | Business Development
Wyvern Ltd.
02.2018 - 09.2018
- Responsible for sales, marketing, support, and customer retention of charter operator, broker, and corporate flight department audits, data memberships, and UAS certification assessments totaling 400+ companies, globally, and $2.1 million in revenue.
- Conducted FAA Part 107 audits, fixed and rotor wing desktop audits, Wyvern Wingman Part 91 and 135 audits.
- Oversaw vendor networks for Fortune 500 companies and major charter-buying organizations ensuring program timelines and requirements were met and managed customer interactions and expectations.
Director of Corporate Relations | Business Development
Wyvern Ltd.
05.2014 - 02.2018
- Developed B2B business across manned and unmanned product lines, provided strategic account management, training, and customer care.
- Created strategic communication plans, supported public relations goals of business unit and collaborated with internal and external colleagues and stakeholders.
- Secured new business opportunities by identifying potential partners and negotiating mutually beneficial agreements.
- Served as primary liaison between company executives and external partners, facilitating open lines of communication for ongoing collaboration.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Developed and promoted corporate brand, images and identity to media and public.
- Supported strategy development and drove execution on global public relations programs aligned to business priorities.
Education
Bachelor of Science - International Area Studies
Drexel University
Philadelphia, PAPrivate Pilot license with Instrument Rating -
Melbourne
Melbourne, FLCertificate - Miller Heiman Strategic Sales Certification
Wyvern Ltd.
Yardley, PA09.2018
Skills
- Customer Journeys and Success
- Sales and Business Development
- Strategic Planning
- People Management
- Operations Management
- Project Management
Projects
FAA UAS-CTI Working Group, 2022-24.
Drone Safety Team, 2022.
Co-Lead, AUVSI Trusted Operator Program (TOP) Standards and Certifications Committee, 2018.
Timeline
Director, Customer Relations
Unmanned Safety Institute
05.2023 - Current
Director, Instructional Support
Unmanned Safety Institute
10.2022 - 05.2023
Instructor
Unmanned Safety Institute
05.2022 - Current
Director of Career Development
Unmanned Safety Institute
11.2021 - 10.2022
Director of Commercial Engagement
Unmanned Safety Institute
02.2021 - 11.2021
Director of Education/Client Relations
Unmanned Safety Institute
12.2018 - 02.2021
UAS Safety and Certification Strategist
Unmanned Safety Institute
09.2018 - 12.2018
Director of Sales | Business Development
Wyvern Ltd.
02.2018 - 09.2018
Director of Corporate Relations | Business Development
Wyvern Ltd.
05.2014 - 02.2018
Bachelor of Science - International Area Studies
Drexel University
Private Pilot license with Instrument Rating -
Melbourne
Certificate - Miller Heiman Strategic Sales Certification
Wyvern Ltd.
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