Michelle Dixon

• Developed strong relationships with clients through regular communication and excellent customer service.
• Anticipated clients' needs by staying in touch on regular basis.
• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
• Built client relationships by acting as liaison between customer service and sales teams.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Boosted client satisfaction by managing accounts effectively and addressing concerns promptly.
• Supported new business development efforts by participating in sales presentations and providing expert knowledge on company offerings.
• Negotiated contract renewals with existing clients, securing ongoing business while maintaining profitability goals.
• Collaborated with sales and marketing teams to create targeted campaigns for key accounts, resulting in increased revenue.
• Contributed to the successful launch of new products and services by providing valuable feedback on client needs and expectations.
• Streamlined internal processes by implementing effective account management strategies, improving overall efficiency and productivity.
• Increased account retention by identifying growth opportunities and providing tailored solutions to clients.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Set and achieved company defined sales goals.
• Negotiated prices, terms of sales and service agreements.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.
• Stayed current on company offerings and industry trends.
• Built diverse and consistent sales portfolio.

. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Volunteered to help with special projects of varying degrees of complexity.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.