Michelle D. Mallia
Tavares,Florida
Summary
Seeking a position that allows for diversification of nursing skills and advancement in the professional career. Joining an organization dedicated to improving patient care through best-case practice, community education for preventive care, and providing educational opportunities for personal and professional growth. Proficient in patient assessment, delivering personalized treatment plans, and providing effective care. Utilizing clinical expertise and remote access utilization to enhance patient outcomes and streamline care processes. Possesses extensive knowledge of therapeutic techniques and interdisciplinary collaboration to ensure comprehensive patient care.
Overview
28
28
years of professional experience
Work History
Clinician Team Lead and On-Call Admission Manager
Cornerstone Hospice and Palliative Care/Chapter's
05.2016 - Current
- Admission RN/Assisted Clinicians in hospital setting
- Training/orientation for new hire Admission/Clinicians nurses and introductions for other disciplines to the admission process
- Served as a mentor to new clinicians, providing guidance on techniques, documentation standards, and ethical considerations in practice.
- Collaboration with Chapter's affiliate companies for the appropriate resource to meet needs of patients and families.
- Managed schedules and found coverage for short shifts.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Developed tailored treatment plans to address the unique needs of each patient and family during their hospice journey
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
Staff/Floor RN-med/surg ortho/neuro Unit
Leesburg Regional Medical Center
05.2014 - 05.2016
- Float to observation and cardiac medical floor as needed
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assisted with onboarding new staff members, providing orientation and support.
- Collected, arranged, and input information into database system.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Documented and educated family members and caregivers on treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
Staff/Floor RN-med/surg ortho/neuro floor
Clear Lake Regional Medical Center
07.2012 - 03.2014
- Staff/Floor RN-med/surg ortho/neuro floor from July 2012-May 2013
- Day surgery and PACU-secondary backup-on call from May 2013-March 2014
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assisted with onboarding new staff members, providing orientation and support.
- Collected, arranged, and input information into database system.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Documented and educated family members and caregivers on treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Collaborated with multidisciplinary teams to ensure seamless continuity of care during the recovery process.
Nursing Internship Program
Department of Veterans Affairs-Nebraska/Western Iowa Health Care System (Omaha Division)
04.2011 - 06.2011
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the nursing community and applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Health Technician/Lead Phlebotomist
Department of Veterans Affairs-North Florida/South Georgia Health Care System (Gainesville Division)
02.2003 - 09.2008
- Preformed Phlebotomy and Health Technician duties
- Assisted with clinic set up/closing during move from Inverness to Lecanto
- Supervised and trained Phlebotomist for 5-station blood-draw center
- Maintained clientele records for Women’s clinic
- Addition of photography for computer transmission for wounds and dermatology department
- Supported efficient clinic operations, scheduling appointments and managing patient flow.
- Reduced errors in laboratory results by maintaining strict quality control measures.
- Assisted nurses with daily patient care tasks, ensuring a safe and comfortable environment.
- Streamlined inventory management process for medical supplies, avoiding shortages.
Lab Technician/Health Technician
Sterling Medical
03.2001 - 02.2003
- Company Overview: (Sub-contractor for Gainesville VA above)
- Assisted with clinic set up and coordinated with VA for 5 chair Phlebotomy blood draw station
- Ordered all laboratory tests and scheduled patient appointments
- Set up and maintenance of MSDS book according to OSHA and VA guidelines
- Set up and maintenance of records, trained staff, and facilitated the transportation of bio-hazardous materials between labs using outside transport companies
- Assessed vital signs and electronically updated medical conditions in patient’s chart
- (Sub-contractor for Gainesville VA above)
Patient Financial Service Representative/Phlebotomist
Eustis Hospital-Waterman
09.1997 - 03.2001
- Entered patient demographics and ordering of required testing per doctor orders
- Coordinated with insurance companies for test authorization
- Obtained phlebotomy skills by in-house educational training sessions
- Ordered and maintained supplies for clinic
- Patient payment collection
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Education
Pre-requirements and Co-requirements - Florida RN program
Central Florida Community College
Ocala, FloridaBaccalaureate of Science - Nursing
Midland University
Fremont, Nebraska01.2012
Skills
- Thorough patient assessment and clinical documentation
- Health condition assessment, analysis, and patient education
- Cross-functional collaboration using a multidisciplinary approach
- Patient-centered therapeutic approaches to develop treatment plans
- Healthcare systems navigation
- Healthcare team collaboration
- Remote health monitoring
- Medical referrals
Additional Information
Any additional information can and will be provided upon request.
Accomplishments Awards
- Hospice Hero of the month award 11/2022 and Hospice Hero of the Year award for 2022 and Certificate of excellence all with Cornerstone Hospice and Palliative Care
- Received a 'Quality Step Increase Award' and numerous 'special Contribution Awards' while employed within the North Florida/South Georgia Veterans Association
- While attending my summer internship program. Received several 'letters of satisfaction' from patients to the director’s office for the care given
- Multiple 'Patient Care Quality Awards' and 'star step' awards, from at Leesburg Regional Medical Center
- Numerous 'Letters of satisfaction' for patient care given at all places of employment
Professional License Certifications
06/01/12, Passed the National Council Licensure Examination for Registered Nurses, Nebraska, 74322, Not Active; Texas, 828765, Not Active; Florida, RN9361490, Active
Certification
- Registered Nurse
- CPR Certified
Timeline
Clinician Team Lead and On-Call Admission Manager
Cornerstone Hospice and Palliative Care/Chapter's
05.2016 - Current
Staff/Floor RN-med/surg ortho/neuro Unit
Leesburg Regional Medical Center
05.2014 - 05.2016
Staff/Floor RN-med/surg ortho/neuro floor
Clear Lake Regional Medical Center
07.2012 - 03.2014
Nursing Internship Program
Department of Veterans Affairs-Nebraska/Western Iowa Health Care System (Omaha Division)
04.2011 - 06.2011
Health Technician/Lead Phlebotomist
Department of Veterans Affairs-North Florida/South Georgia Health Care System (Gainesville Division)
02.2003 - 09.2008
Lab Technician/Health Technician
Sterling Medical
03.2001 - 02.2003
Patient Financial Service Representative/Phlebotomist
Eustis Hospital-Waterman
09.1997 - 03.2001
Pre-requirements and Co-requirements - Florida RN program
Central Florida Community College
Baccalaureate of Science - Nursing
Midland University
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