Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Do

Washington

Summary

Strong leadership and organizational skills developed through managing tutoring programs, student government, and fast-paced restaurant operations. Skilled in clear communication with students, coworkers, and supervisors, and experienced in mentoring team members to enhance collaboration and performance. Adaptable under pressure with proven ability to balance multiple responsibilities, take initiative, and solve problems efficiently. Dedicated to delivering excellent service, anticipating needs, and fostering a positive team environment.

Overview

3
3
years of professional experience

Work History

Server

54 Restaurant
02.2023 - Current
  • Delivered high-quality customer service by managing orders, payments, and guest satisfaction in a fast-paced environment.
  • Took on cross-functional roles including cashier, busser, barista, and food expo to maintain smooth restaurant operations.
  • Oversaw daily inventory management, monitoring stock levels and communicating with management to ensure adequate supplies.
  • Trained and supported new staff members, fostering teamwork and efficiency on the floor.
  • Coordinated with kitchen and front-of-house teams to ensure accuracy and timeliness of food and beverage service.
  • Maintained cleanliness, organization, and compliance with health and safety standards.
  • Balanced multitasking roles under pressure, ensuring consistent customer experience during peak hours.
  • Assisted in operational problem-solving and acted as a point-of-contact for both staff and customers.

Manager and Tutor

Student Led Tutoring Program at Columbia Heights Educational Campus
08.2023 - 05.2024
  • Collaborated with cross-functional teams to align operational strategies with organizational goals.
  • Identified areas for process improvement, facilitating initiatives that reduced downtime and waste.
  • Designed and implemented customized lesson plans tailored to students’ class curriculum and individual learning needs.
  • Delivered one-on-one and group tutoring sessions to support students across multiple subjects
  • Trained and mentored peer tutors to ensure consistent quality of instruction
  • Developed creative strategies and resources to enhance student engagement and academic performance
  • Collaborated with teachers and faculty to align tutoring materials with classroom objectives and standards.

Server

PhoNatics Noodle Bar
10.2022 - 01.2023
  • Provided attentive, friendly service while taking and delivering food and beverage orders efficiently.
  • Operated the register and processed customer payments with accuracy and speed.
  • Supported smooth restaurant flow by assisting as a busser, food runner, barista, and expo as needed.
  • Collaborated with kitchen and front-of-house staff to ensure timely and accurate service.
  • Maintained a clean and organized dining environment in line with health and safety guidelines.
  • Adapted quickly to different roles during peak hours to meet guest needs and improve service quality.
  • Contributed to a positive team environment by stepping in where needed and supporting coworkers.

Education

Bachelor of Science - Nursing

Georgetown University
Washington, DC
05-2028

High School Diploma -

Columbia Heights Educational Campus
3101 16th St NW Washington DC 20010
06-2024

Skills

  • Strong work ethics
  • Hospitality service expertise
  • Memory retention
  • Team collaboration
  • Guest engagement
  • Sales expertise
  • Order accuracy
  • Inventory management
  • Task prioritization
  • Initiative-focused
  • Quick learner

Languages

Vietnamese
Native or Bilingual
Spanish
Limited Working

Timeline

Manager and Tutor

Student Led Tutoring Program at Columbia Heights Educational Campus
08.2023 - 05.2024

Server

54 Restaurant
02.2023 - Current

Server

PhoNatics Noodle Bar
10.2022 - 01.2023

Bachelor of Science - Nursing

Georgetown University

High School Diploma -

Columbia Heights Educational Campus

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