Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Doan

Atlanta,GA

Summary

Self-motivated, performance oriented sales professional with broad expertise in lead generation, qualification, leadership and coaching. 6+ years of professional experience in customer oriented role with 1+ year of leadership. Expert in increasing productivity and thrives in fast-past environment while exceeding targets.

Overview

5
5
years of professional experience

Work History

Sales Development Manager

Service Autopilot
03.2022 - Current
  • Coached a team of 8-10 outbound sales representatives on product knowledge, pipeline management, sales strategies and prospecting.
  • Reported on individual and team performance for daily activity goals and weekly and monthly reporting to VP of sales.
  • Provided consistent coaching and feedback by identifying strengths and opportunities of improvement.
  • Ran weekly one-on-one meetings, call reviews and bootcamp trainings to reinforce SDR Playbook.
  • Partnered with managers across outbound, inbound and account executive teams to improve AE:SDR partnership to drive revenue and engage team environment.
  • Used data analytics to identify and track sales trends and develop actionable insight.

Sr. Sales Development Representative - Team Lead

Service Autopilot
10.2022 - 03.2023
  • Achieved 110% to quota for Q3 and Q4 fiscal year 2022.
  • Generated over $204,000 in ACV for 2022-2023 calendar year and hold the revenue record in Q1 fiscal year 2023.
  • Help management with individual team performance with call shadows and call reviews; providing constructive feedback to increase productivity and adhere to company standards.
  • One of four representatives that attended the International Sanitary Supply Association Tradeshow in Chicago to meet with existing members, build brand awareness and generate new leads.

Sales Development Representative

Service Autopilot
10.2021 - 09.2022
  • Generated new sales opportunities by cold calling, networking and prospecting database leads across the U.S. and Canada.
  • Met daily KPI's metrics with 65-85 outbound calls daily.
  • Utilizing Pain Funnel Method by understanding business needs and setting introductory meetings with targeted influences and key decision makers.
  • Increased sales with execution of full sales cycle processing from initial lead processing through qualified opportunity conversion to assisting with closing with Account Executives.

Executive Assistant

IOCollective
06.2018 - 03.2021
  • Managed executive calendars, scheduling meetings and appointments with vendors and coordinating travel arrangements.
  • Updated spreadsheets and databases to track, analyze and report on performance, upcoming collection drops, partnered retailers and sales conversions.
  • Managed both incoming and outgoing correspondence, mail, email and social media platforms.
  • Worked with CEO to initiate new collections and assist in life cycle from custom design to execution.

Education

Bachelor of Science - Fashion Merchandising/Digital Innovation

University of South Carolina
Columbia, SC
05.2020

Skills

  • Lead Qualification
  • Salesforce
  • Salesloft
  • Leadership
  • Outbound sales

Timeline

Sr. Sales Development Representative - Team Lead

Service Autopilot
10.2022 - 03.2023

Sales Development Manager

Service Autopilot
03.2022 - Current

Sales Development Representative

Service Autopilot
10.2021 - 09.2022

Executive Assistant

IOCollective
06.2018 - 03.2021

Bachelor of Science - Fashion Merchandising/Digital Innovation

University of South Carolina

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Michelle Doan