Michelle Dobie
Ferndale,MI
Summary
Upbeat and enthusiastic healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills
Overview
21
21
years of professional experience
Work History
Intake Coordinator
Optimal Home Health Care
01.2022 - Current
- Coordinated patient intake processes to ensure accurate data collection and efficient scheduling.
- Streamlined communication between departments to enhance patient experience and service delivery.
- Managed electronic health record systems for tracking patient information and improving access to care.
- Developed training materials for new staff on intake procedures and software usage.
- Coordinated patient intake processes to ensure accurate data collection and compliance with healthcare regulations.
- Streamlined appointment scheduling systems, enhancing patient flow and reducing wait times.
- Collaborated with clinical staff to verify insurance information, improving billing accuracy and patient satisfaction.
- Trained new team members on intake procedures and software usage, promoting consistency in service delivery.
- Implemented process improvements that reduced paperwork errors and enhanced operational efficiency.
- Analyzed patient feedback to identify areas for service enhancement, contributing to overall quality care initiatives.
- Managed electronic health records system, ensuring timely updates and confidentiality of patient information.
- Led cross-functional meetings to optimize coordination between departments, fostering a collaborative work environment.
Senior Registrar
William Beaumont Hospital
07.2022 - 12.2022
- Offered front-facing, enthusiastic approach to customer service, resolving complaints and directing pressing matters to supervisor or most-appropriate party.
- Assessed admissions, registration forms and discharges while focusing on quality control.
- Collected and processed insurance-related out-of-pocket co-payment allotments.
- Communicated with customers regarding co-payment, deductibles and deposit statuses.
- Monitored for possible insurance-coverage issues, effectively communicating roadblocks to patients and family members, medical staff and other affected parties.
- Ordered and restocked supplies in line with budget limits and office needs.
- Satisfied patient and customer requests for services fulfillment, payment processing and information disclosures.
- Maintained full, up-to-date knowledge of HIPAA, EMTALA and other mandates, overseeing compliance with existing performance standards.
- Maintained familiarity with ConnectCare Medicaid application processing and RTE e-billing procedures.
- Added payment notations and other adjustments to patient records for future reference.
- Offered extensive familiarity with medical terms, pronunciation and jargon.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Interviewed patients to complete documents, case histories and intake and insurance forms.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Coordinated medical registry activities with medical committees and related boards and conferences.
- Pushed computer cart to register patients at bedside and obtain account information.
Healthcare Specialist
Advomas
09.2021 - 07.2022
- Fostered relationships with customers to expand customer base and retain business.
- Resolved routine and complex issues by performing detailed research.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Assisted customers by phone and scheduled appointments and treatments.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Called applicants to set up appointments and explain benefits processes.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Informed applicants of other agencies providing useful or related assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager Director
Brinker International, Chili's Grill & Bar
11.2004 - 09.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Developed lucrative marketing plans to maximize profits.
- Entered time and attendance logs in preparation for payroll.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Created training modules and documentation to train staff.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Minimized staff turnover through appropriate selection, orientation and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Maintained adequate staffing to meet objectives within budget.
Education
Some College (No Degree) -
Baker College
Auburn Hills, MISkills
- Expense Tracking
- Report Preparation
- Records Updates
- Appointment Setting
- Team Management
- Customer Service
- Supervision & Leadership
- Documentation Skills
- Microsoft Office
- Problem Resolution
- Friendly, Positive Attitude
- Data Management
- Flexible Schedule
- Training & Development
- Planning & Organizing
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Charting and clinical documentation
- Confidentiality
- Customer service
- Relationship building
- Data entry
- Microsoft office
- Multitasking and organization
- Phone and email etiquette
- Workflow optimization
- Documentation and control
- Decision-making
- Teamwork and collaboration
- Reliability
- Excellent communication
- Verbal and written communication
- Adaptability and flexibility
Timeline
Senior Registrar
William Beaumont Hospital
07.2022 - 12.2022
Intake Coordinator
Optimal Home Health Care
01.2022 - Current
Healthcare Specialist
Advomas
09.2021 - 07.2022
Manager Director
Brinker International, Chili's Grill & Bar
11.2004 - 09.2021
Some College (No Degree) -
Baker College