MICHELLE DOLCE
Crawfordville,FL
Summary
Dynamic professional with a robust background in operations and customer service, notably at Justice Administrative Commission. Excelled in leveraging electronic document management systems and enhancing customer engagement through exceptional interpersonal skills. Achieved significant improvements in organizational efficiency and user support, demonstrating a keen eye for problem-solving and process optimization.
Overview
35
35
years of professional experience
Work History
Rideshare Driver
Uber
01.2017 - Current
- Safely transported clients to destinations while providing friendly and professional customer service
- Maintained consistent communication with passengers to ensure comfort and satisfaction
- Adhered to traffic laws and safety regulations, ensuring secure travel experiences
Insurance Agent
Bankers Life
09.2022 - 03.2023
- Scheduled and conducted client meetings to assess insurance needs and provide tailored solutions
- Prospect for clients via multiple channels, maintaining meticulous records of appointments and outcomes
- License in Florida, Georgia, and Washington (licensing not currently maintained)
Applications Administrator
Justice Administrative Commission
07.2013 - 08.2022
- Administered and maintained the agency’s electronic document management system (Laserfiche)
- Developed and optimized workflows to streamline document processing and improve organizational efficiency
- Developed and maintained Quickfields scan sessions to process documents for accurate metadata.
- Provided user support, troubleshooting, and training sessions to ensure system proficiency across teams
- Collaborated in strategic planning initiatives to enhance operation processes
Operations Management Consultant
Department of Revenue
11.1989 - 07.2013
- Created and managed queries using SAP/Business Intelligence to support data-driven decision-making
- Processed and verified HR-related data, including attendance, leave, benefits, worker’s compensation, and recruitment
- Developed and delivered training programs on benefits administration
- Performed quality assurance reviews and clerical duties to maintain data integrity
Various Roles
- Held roles in retail, customer service, and clerical environments, gaining early experience in client interaction, inventory management, and administrative tasks
Education
Associate of Science - Theology
Covenant Bible College And Seminary
Tallahassee, FL01.2006
High School Diploma -
Bethel Senior High School
01.1985
Skills
- Proficient in Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Visio
- Outlook
- Access
- Electronic document management systems
- Laserfiche
- Workflow
- Quickfields
- Communication skills
- Interpersonal skills
- Attention to detail
- Problem-solving
- Customer support
- Training development
- CRM tools
- Remote collaboration platforms
- Zoom
- Microsoft Teams
- Customer engagement
Remoteworktools
Familiar with collaboration tools such as Zoom, Microsoft Teams, and CRM tools
Timeline
Insurance Agent
Bankers Life
09.2022 - 03.2023
Rideshare Driver
Uber
01.2017 - Current
Applications Administrator
Justice Administrative Commission
07.2013 - 08.2022
Operations Management Consultant
Department of Revenue
11.1989 - 07.2013
Various Roles
Associate of Science - Theology
Covenant Bible College And Seminary
High School Diploma -
Bethel Senior High School
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