Michelle Dolin
Oxnard,California
Summary
Proven caregiver with a track record of compassionate care and emotional support, enhanced The California Grill's guest satisfaction through exceptional service. Skilled in meal preparation and patient transportation, adept at behavioral management. Successfully improved client health outcomes by overseeing medication and appointments, demonstrating a commitment to excellence in caregiving and hospitality services.
Overview
34
34
years of professional experience
Work History
Home Care Provider
In Home Support Services
2014.06 - Current
- Assisted client with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Performed laundry, grocery shopping and other light housekeeping duties for client.
- Educated client about self-care techniques, empowering them to take an active role in managing their own health.
- Provided emotional support during challenging times, helping client cope with illness or disability-related stressors more effectively.
- Kept close eye on behavior and emotional responses of client by addressing concerns and protect them from harm.
- Promoted a safe home environment for client by identifying potential hazards and implementing necessary adjustments.
- Cooked tasty, nourishing meals for client to promote better health.
Hospitality Worker
The California Grill
2002.01 - 2014.05
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Increased repeat business through personalized attention and genuine care for guests'' needs.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Private Nanny
Private Home
1990.03 - 1998.11
- Played games, made crafts, read stories, went on walks, and played outdoors,
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, groomed, and brushed their teeth.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Encouraged social interactions through playdates, group outings, and community events.
Education
Certificate Program - Criminal Justice
Oxnard College
Oxnard, CA06.2014
Skills
- Compassionate Caregiving
- Meal Preparation
- Emotional Support
- Behavioral Management
- Patient transportation
- Experience with special needs
- Exceptional Customer service
Timeline
Home Care Provider
In Home Support Services
2014.06 - Current
Hospitality Worker
The California Grill
2002.01 - 2014.05
Private Nanny
Private Home
1990.03 - 1998.11
Certificate Program - Criminal Justice
Oxnard College
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