Michelle Dominguez
Fort Worth ,Texas
Summary
Bilingual, dedicated and detail-oriented professional with a proven track record, excelling in patient care and office management. Skilled in scheduling and verbal communication, adept at enhancing patient satisfaction. Demonstrated ability to manage reception desks efficiently in a challenging and growing practice. Eager for a new experience that will enhance opportunities of professional growth.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Cook Children's Hospital
Fort Worth, TX
01.2021 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Managed front office customer service, appointment management.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, and medical assistants.
RDA, Receptionist and Insurance Coordinator
Alliance Oral & Maxillofacial Surgery
Keller, TX
11.2017 - 07.2024
- Supported dental procedures by gathering patient medical histories and recording vital signs.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Medical Receptionist
Texas Health Care Ob-gyn
North Richland Hills, TX
07.2021 - 11.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Education
Registered Dental Assistant -
The College of Health Care Professions
TX07-2016
Skills
- Organization skills
- Scheduling
- Verbal and written communication
- Reception desk management
- Telephone skills
Languages
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Texas Health Care Ob-gyn
07.2021 - 11.2022
Medical Receptionist
Cook Children's Hospital
01.2021 - Current
RDA, Receptionist and Insurance Coordinator
Alliance Oral & Maxillofacial Surgery
11.2017 - 07.2024
Registered Dental Assistant -
The College of Health Care Professions
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