Michelle Donesouda
Pasco,WA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
20
20
years of professional experience
Work History
Receptionist
U.S. Linen & Uniform
08.2015 - Current
- Performed a variety of clerical duties and other duties pertinent to establishment
- Reviewed computer input and output documents to ensure completeness, and adherence to establishment standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Organized, maintained and updated information in computer databases.
Support/Stock
Bath and Body Works
10.2010 - 06.2014
- Issued and distributed materials, products, parts and supplies to customers and coworkers, based on information from incoming requisitions
- Examined and inspected stock items for wear and defects, reporting any damage to supervisors
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.
Customer Service Representative
Amazon.com
10.2011 - 01.2012
- Provided customers with catalogs and information concerning prices, shipping time and costs
- Resolved customer complaints and requests for refunds, exchanges and adjustments
- Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.
Receptionist
Country Home Finance
04.2004 - 09.2004
- Received callers at establishment, determined nature of business and directed callers to destination
- Performed a variety of clerical duties and other duties pertinent to establishment
- Reviewed computer input and output documents to ensure completeness, and adherence to establishment standards.
Education
GED -
Columbia Basin College
Pasco, WA01.2005
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Multi-line telephone operation
- Clerical Support
- Multi-Line Telephone Systems
- Office equipment operations
- Customer Service
- Attention to Detail
- Microsoft Office
- Computer Proficiency
References
Available upon request
Timeline
Receptionist
U.S. Linen & Uniform
08.2015 - Current
Customer Service Representative
Amazon.com
10.2011 - 01.2012
Support/Stock
Bath and Body Works
10.2010 - 06.2014
Receptionist
Country Home Finance
04.2004 - 09.2004
GED -
Columbia Basin College