Michelle Dooley
Marstons Mills,MA
Summary
Seasoned Health Unit Coordinator and Phone Triage expert from Medical Affiliates of Cape Cod and Cape Cod Hospital, adept in emergency telephone response and multi-line phone system operation. Demonstrated excellence in patient care coordination and communication, ensuring seamless workflow and high patient satisfaction. Trained top talent, enhancing team productivity significantly.
Overview
22
22
years of professional experience
Work History
Phone Triage
Medical Affiliates of Cape Cod
Hyannis , MA
02.2018 - Current
- Conducted phone triage using established protocols when answering calls from patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members. Along with directing calls to the appropriate medical or administrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
- Responded promptly to emails or phone calls related to events enquiries or complaints.
Stay at Home Mom
Dooley Waldron Family
Marstons Mills, MA
05.2007 - 02.2018
- Creator of human life, nutritionist, head of housekeeping, banker, chef, sleep expert.
Health Unit Coordinator
Cape Cod Hospital
Hyannis, MA
06.2003 - 05.2007
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Performed clerical tasks such as typing letters, memos, and reports as requested by management.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Received requests for medical records from outside agencies or individuals.
- Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Entered medication orders into the pharmacy system accurately and timely.
Education
High School Diploma -
Barnstable High School
Hyannis 01-2000
Some College (No Degree) -
Hesser College
Manchester, NHLiberal Arts and Sciences
Cape Cod Community College
West Barnstable, MASkills
- Emergency telephone response
- Setting up microphones
- Multi-line phone operation
- Telephone etiquette mastery
- AVAYA phone systems
- Great phone demeanor
- Multi-line phone system operation
- Call triage
References
References available upon request.
Timeline
Phone Triage
Medical Affiliates of Cape Cod
02.2018 - Current
Stay at Home Mom
Dooley Waldron Family
05.2007 - 02.2018
Health Unit Coordinator
Cape Cod Hospital
06.2003 - 05.2007
High School Diploma -
Barnstable High School
Some College (No Degree) -
Hesser College
Liberal Arts and Sciences
Cape Cod Community College
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