Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Dorrough

Trenton,NJ

Summary

Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Caregiver/Personal Care Assistant

Department Of Rehabilitation Services
11.2016 - 11.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Customer Service Representative

Servicom
05.2015 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Direct Support Professional

Goldie B. Floberg Center
01.2010 - 01.2013
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Lift Bus Driver

Septran
01.2005 - 07.2007
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.

Customer Service Manager

Walmart
01.2003 - 01.2005
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Rock Valley College
Rockford, IL
02.2004

GED -

Grand Rapids Job Corps
Grand Rapids, MI
01.1996

Skills

  • Compassionate Care
  • Shopping and Errands
  • Medical Records Management
  • Mobility Support
  • Word Processing
  • Personal Grooming Care
  • Cook Healthy Meals
  • Attentive to People
  • Patient Management
  • Light Housekeeping
  • Performance Improvement
  • EMR Systems

Certification

  • PCA - Personal Care Aide
  • PCHM - Personal Care Homemaker
  • DCA - Direct Care Aide

Timeline

Caregiver/Personal Care Assistant

Department Of Rehabilitation Services
11.2016 - 11.2018

Customer Service Representative

Servicom
05.2015 - 05.2018

Direct Support Professional

Goldie B. Floberg Center
01.2010 - 01.2013

Lift Bus Driver

Septran
01.2005 - 07.2007

Customer Service Manager

Walmart
01.2003 - 01.2005

Rock Valley College

GED -

Grand Rapids Job Corps

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Michelle Dorrough